04/13/2017True Quality Wood Flooring
Simply put…This company is by far the BEST. And if you’re reading this right now, it’s worth noting, I am NOT the online reviewing type! I was originally planning on taking the easy route and putting laminate or vinyl to cover a lot of of what seemed to me to be unsalvageable, and dirty/grimy original Date County Pine floors in the multi-family residential building I just purchased. But I figured it was worth a call to a proff to see what it would involve to restore them. I thought it would be far too time consuming and expensive a project to undertake, so at first my calls were really just a fact finding expedition. But after contacting and speaking to Neil at True Quality Wood Flooring, and really hearing what he had to say about his service, and what I can expect as far as the result, I decided to give them a try. After seeing first hand what this guy does, I would extremely highly recommend him and this company to anyone considering the same. Not only did the floors turn out exceptionally well, but the level of service, professionalism, knowledge and skill I observed was truly second to none. I will post a before and after picture of the same section of floor just to give you an idea of how well they turned out. But not only did Neil do such a phenomenal job on restoring the floors, but did so in a timely manner, always careful to be very respectful of my tenants and their need to come and go throughout the day. After the job was completed, I did notice a very small, rather insignificant section of the flooring near the back stairwell (an area practically no one ever sees as it’s an emergency exit) that one of my tenants must have stepped on since I saw a few planks where the finish appeared to have been smudged. One quick text to Neil however, and the guy shows up THAT DAY, himself, and without questioning a thing, completely re-finished that area citing his need to ensure both perfection, and complete customer satisfaction with his work.
08/03/2017True Quality Wood Flooring
I just closed on my new condo yesterday and wanted to get my wood floors refinished before I painted and started moving in. I found True Quality online, saw all of the positive reviews, and figured I'd give them a call. I spoke with Neil, the owner, on the phone and he told me that he was able to come over this morning to give me an estimate. He was on time, professional and courteous. I had about 750 sq feet of flooring and the price was right around what he quoted me over the phone. (Came out to be a little less.)I thought he was going to tell me he could come back in a few days, but he was actually able to get started this afternoon and said he would be done by the evening!Neil sent me a few pictures of the progress throughout the day and kept me up to speed on a few of the areas I was concerned about. I wasn't able to leave work early to meet him so he came back to drop off my keys at the condo at a time that worked for me.I had a ton of questions on how to take care of the floors, how to clean them, if my painter should use tape, how my movers should bring in the furniture. He was extremely knowledgeable and answered all of my questions!I couldn't be happier with the results. I would recommend True Quality Wood Flooring to anyone who is looking for a professional company to treat their real wood floors.Thanks, Neil!
08/22/2013True Quality Wood Flooring
Neil and the guys were amazing! My 13 year old oak hardwood floors came out brand new, all the years of dogs, kids, chairs scuffs, remodeling etc. are all gone, a new floor to start over again. Extremely professional and helpful with moving all the furniture and working with us to make this difficult job go smoothly. I would highly recommend Neil, Bob and Jesse anytime. Thanks for all the hard work!