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11/05/2014
By: Steven S.
Mountain Mist Spas
I am shocked. The Mountain Mist in the FORT COLLINS is officially #1 on my list of the worst service I have experience in my life.They put a "compatible" PC board in my hot tub which failed multiple times upon the instal. Somehow they made it work but now I have another failing board. Because I am past the warrantee they feel that they are not responsible at all. On top of putting the wrong part in they didn't replace all the burnt wires from the previous fails.Balboa Systems themselves even told me that board wasn't compatible with my system and the burnt wires should have been replaced.To make things even better the service manager got into an childish argument with me asking me if I was now a certified tech because I was telling him it was the wrong part.In the end he simply hung up on me. They are Completely disgusting and I hope this gets read by future customers so they don't have to deal with such a poorly run company.This is in no way an attach on Mountain Mist Longmont. They have been nothing but kind and reliable.

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