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06/05/2016
By: Kathy D.
Sears Appliance Repair
We bought our grill four years ago. It has been kept in the garage out of the weather. We were told that burner supports were rusted and not covered. I was told that propane is mostly water and more than likely caused the rust. The previous year was also a repair. We have had two repairs in 4 years. We have always used Kenmore products and been very pleased; however, we are not pleased in the longevity of the Kenmore grill. I don't recommend purchasing one nor taking out the extended warranty as rust is not covered, even if the rust is caused by the propane, and not weather related.
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04/22/2016
By: Joyce C.
Sears Appliance Repair
I use my washer every day, so when it isn't working, life is not good. The service man arrived when he said he would, which was just a matter of two days after my call. He was very polite and considerate. After diagnosing the problem, he checked local parts stores, found the part he needed, and returned to fix the machine the same day. It is working fine now and I am so grateful that I did not have to go weeks without a washer while waiting for a part. Way to go Sears!
07/11/2016
By: farmmama
Sears Appliance Repair
I have a warranty on my dishwasher from Sears. As part of the yearly warranty, it provides for a "tune up/check up" of the Whirlpool dishwasher. That's what the Sears guy did.. He was courteous, answered my questions, and dressed appropriately. He also didn't have any weird piercings, or tattoos that I don't want around my kids. I normally don't even buy the warranties, but he did such a good job answering my questions I think I will keep the warranty!
05/16/2016
By: Dan M.
Sears Appliance Repair
They have been out on the same fix 3 times & this next will be the 4th. Although they are very friendly, courteous, & professional they have had issues fixing this problem. Our ice maker was making soft ice & dispensing water, first fix didn’t help, second made the ice more solid, & third reduced getting shot of water with ice from every time to 3 out of 5 times you get water from the ice dispenser. I will call again.
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03/10/2016
By: Carolyn S.
Sears Appliance Repair
I am very happy. When your washer goes out you seem lost. The gentleman was very helpful, made suggestions, told me about things Sears offers. I work 2 jobs so hard to get the time I needed so happy they make time for you . My washer is now running and I am very happy and will use Sears again. Yes I will tell Friends about the great work.
10/02/2016
By: Linda W.
Sears Appliance Repair
Finally got the freezer section repaired after six visits by different service people. The last one was efficient knew exactly what the problem was and had it fixed in an hour. I was impressed with him when I was frustrated and ready to demand they replace the whole refrigerator. The only thing I can say is why did it take so long?
12/28/2015
By: Randy B.
Sears Appliance Repair
On Tuesday, Dec 22nd our Samsung dryer was not heating, I contacted Sears At Home and was surprised they would send a technician on Christmas Eve, he showed up on time and had part in truck so was able to complete the job in one short visit, great job, extended warranty worth it.
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09/19/2016
By: Lauren P.
Sears Appliance Repair
The technician was professional, knowledgeable and quick. I felt comfortable with his assessment. I was very pleased with the service.
Tips & Advices
Aftermarket replacement parts can be perfectly safe and reliable, but be sure to do your research. If replacing a more integral piece, such as washing machine’s water pump or a thermostat for a busted water heater, it might be best to purchase new.
Replacement parts generally come with warranties extending anywhere from 30 days to five years, depending on the original price, the nature of the fix and the age of the part itself.
If you’re seeking new parts repair companies will generally mark up their prices slightly--particularly at a major national retailer. However, used parts are typically discounted.
Cheaper used appliance parts can be found online or at many local, independently owned retailers, along with ecommerce sites such as eBay. Major retailers, however, generally limit their selection to unused, full-priced options.
Second-hand appliance parts are generally anywhere between 50-75% cheaper than new ones, but warranties might not extend as long and the parts may be less reliable or come with a shorter lifespan. Be sure to research the source of any second-hand parts to ensure the dealer is reputable and the part itself reliable.

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