If you ever need a formal, prom, or wedding dress, save yourself a ton of aggravation and DO NOT go to VIP Fashions in Willow Grove or Feasterville. Same managers for both stores. To make a horrible, long story short, they have lied to me for weeks about my daughters prom dress. Ordered it in March. Was supposed to get it in April 12. Since April 26th, I've been told it was "in shipping". Then was told this past Saturday it would be in Monday. Call Monday and was told it "will definitely be in Wed ". FINALLY after 2 weeks of calling and going to the store numerous times, I finally have her dress. This should have been a fun, exciting experience getting her senior prom dress. The lies I was fed by the sales girls and 2 managers these past 2 weeks was unacceptable! I was told Wed night my daughters dress was finally shipped to the feasterville store and I could come pick it up that night. I told her i would be there at 1pm the next day (thurs) to get it. Show up at the store and the dress was never there! How are you going to tell me the night before that i could come get it, then when i show up, it was never delivered because they "couldn't pay the driver"!!! Meanwhile, they had my money! While waiting outside the store today, I managed to save a few people the aggravation of going through what we did and they turned around and walked away without entering the store. I will NEVER step foot in either store ever again. Oh, and after reading some of their reviews, this is not the first complaint about being lied to about dress orders. My daughter's friend knows a girl that works there and she told her that they lie to their customers all the time. Found that out the hard way.
I got both my junior prom dress and senior prom dress at VIP Fashion and I couldn’t recommend a better store. Before finding out at VIP through mutual friends, I tried a few prom dress stores in the mall and also some big corp. dress stores and had no luck. Some locations would only let you try three dresses and that was it and the others provided barely any customer assistance and it was just so hard to find a dress that caught my eye. At VIP, I was instantly greeted by a very sweet girl and she helped me through the whole process of finding my dress after asking me some questions about what I had in mind. In fact, the dress I ended up buying was nothing like what I had in mind, but the girls all had input on what styles would look good on me and they were so right! In addition to the sales girls, the manager was so nice, she gave me this great deal on the dress to get a free accessory to match. This prom season, I really recommend going to VIP Fashion, they will help you find the dress you really love.