02/23/2017Fort Bragg Harley Davidson
I will never set foot into this Harley location again. I dropped my bike off for some service, mainly new front and rear tire and brake flush. Should've been pretty easy work. I was out of town for the entire week so there was no rush whatsoever.When I picked up my bike and rode it home, just as I was approaching my driveway I heard a loud clunk. I looked down and my left exhaust pipe was almost dragging on the ground. I pulled into my garage and after inspecting, found that the bolts were never put back in on this side. I called the service department, they said "ride it back up here and we'll put them in". Yeah, no, drove back up there, got bolts and did it myself.2nd day of riding later, I notice a nut and some washers on my garage floor. I search all around then finally realize my front axle clamp was dangling. The nuts must never have been torqued properly as one was on the floor and one was almost off. I've had this bike 5 years and never had an issue, they replace my front tire and two days later crap is falling off.Really makes me nervous to not know what else they may have done that I haven't discovered yet. I would highly recommend getting service elsewhere.
01/02/2015Fort Bragg Harley Davidson
Very rude; unprofessional; inflated prices; no quality assurance. I bought a battery at the Fort Bragg Harley store for my Harley in early Dec 2014. The guy at the parts department sold me the battery without any prepackaging material (not sure if that is standard practice). After riding the bike for a few miles, the negative battery post melted and the positive battery post separated from the battery casing (no evidence of arcing- post separated from casing). I called the Parts Department and talked to Rob to see if they would look at it. He told me it was my fault, that I didn't tighten the cables correctly, and he wasn't going to eat the battery (without offering to look at the battery or asking anything about the circumstances). These guys recently changed their name from Cape Fear to Fort Bragg Harley to market the Airborne and Special Operations logo and draw in our Paratroopers. If you are a Serviceman or Woman, buy merchandise or have your Bike serviced at another location. Don't be duped by the logo or the management.... //// Bruce Parker, Retired Paratrooper