Barbara K Merten-Dubensky, CPCU, Agent-State Farm Insurance
2028 Hazel St, Birmingham, MI, 48009
1.Guardian Life Insurance Co
333 W 7th St Ste 310
InsuranceAgriculture InsuranceLife Insurance
2.Guardian Life Ins Co-America
24255 W 13 Mile Rd
555 S Old Woodward Ave Apt 501
Serving the Farmington Hills area.
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Just called to have my account serviced and as usual I had the best service of any agency I've ever dealt with. I've worked with Kevin and team over the past two years with auto, home, RV and even picked up some life insurace and it's truly been a pleasure.
I would not recommend this agency. I came in the office last week to get an Insurance Quote for my Home and Auto. A man named Eric said he would be right with me. I waited for over an hour while he played with his IPhone, giggling and talking to someone. As I left he said, "Can I help You?". I said unequivocally "No Thanks". I went down the road to AAA and was served promptly!
After cancelling my policy in August 2013, they continued to bill my payroll department and money continued to be deducted from my pay check. They then sent my account to collections. They sent it to collections before receiving all of the payments they billed my payroll for. Money was still being deducted from my pay roll check when I received my collections notification. Horrible customer service. They bill you and send a deduction notice to your payroll after cancelling a policy and still send the balance to collections. So glad I cancelled when I did. Will never do business with Liberty Mutual again!
They are terrible! They have no customer loyalty, no interest in helping you resolve problems, and they just don't care. I would advise my best friend to NOT give these people their business. My dad passed away very recently, and instead of helping me to figure out how to handle his policies, they just kicked us right to the curb. NO effort AT ALL to help us out despite DECADES of being a loyal client. These folks are the most uncaring individuals I have ever dealt with, and that is not the attitude you want from your insurance agency.
Jeff Pratt has been my family's insurance agent for over four years. He has offered excellent response and service to me and my wife whenever we needed him or had any questions.I refer friends and family to him whenever I have an opportunity and think of him of not only as my insurance provider but also as my friend.Sincerely,Arnold SimkusPresidentExpert Enterprises, Inc.Warren, Michigan586-260-3220