Jones Junction Kia
Automobile Parts & Supplies
2001 Bel Air Rd, Fallston, MD 21047
9:00 am - 9:00 pm
- Mon - Fri
9:00 am - 9:00 pm
9:00 am - 8:00 pm
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I bought a used vehicle with an extended warranty from this location, it happened to be a Chevy. They have never been able to fix any of the problems, we have taken it back for the same thing several times. We had to leave it for 2 WEEKS at one time. Very poor communication. In short they suck, I will never buy another vehicle from them, and would recommend no one else do the same. When I purchased the extended warranty, I was lied to and told that we had to bring it to them. Later because it was a chevy ,I was told to take it to a Chevy dealership that the warranty was good there too.
We recently bought a 2017 Kia Sorento at Jones Kia. Our salesperson, Jerry Huntley, was fantastic. He was friendly, knowledgeable, patient, helpful and not at all pushy. He answered all our questions, and taught us how to use all options on our new car. Mr. Huntley made our experience at Jones a very positive one.
NEVER go to this dealership. The prices are insanely higher. And they do not honor the price quoted in kia.com. Their prices are not even close to what the cars are worth.
The best experience I have ever had buying a car period! From sales to finance the experience was great.. They made it very easy no pressure very positive environment and man the Jones for a lifetime wow!!! I have found my dealer for life and would recommend Jones to anyone that is looking for a car!! Thanks Jones Kia
Having your car serviced at Jones Junction Kia would be the biggest mistake of your life -- other than buying a car there. They brag about customer service, how they feed you (hot dogs & popcorn) and how they shuttle you back and forth if needed and provide a loaner car and give you the best treatment -- my last service (3rd bad ignition) is living proof that they do not live up to excellent service. They allow Service Technicians to talk disrespectfully and blame you for repairs that are not your fault (really, 3 ignitions in 3 years) and no one ever calls or writes you back when you have questions/complain (Owners & Service/Sales Managers). Stay away, stay far away from Jones!
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