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05/03/2015
By: Cory C.
Kendall Mazda Of Fairbanks
I’m steaming mad!My husband and I went to Kendall Mazda/kia of Fairbanks in hopes to either purchase or lease a new vehicle depending on the numbers they could give us for a trade, but when we found something we really loved and showed clear excitement about And interest in, we where shown (what we now know were fake numbers including the amount our trade was worth). They let us test the car for a little while before we figured it out, and after returning to review the numbers and make a decision, there was a total 360° in attitude and we were shown all types of confusing math that made extremely no sense whatsoever, on top of that they started acting strange and got really patronizing by comparing numbers with fruit(i.e bananas and Apples..) we were never actually shown any interest rates, credit scores, or actual purchase forms after we had made our minds up on the new car that we really wanted. Don't get me wrong the staff we actually talked to was quite nice, but when we questioned about payment options we where basically told that it wouldn't be possible for them to sell us a vehicle, New OR used, in a way to where we felt our money wasn't good enough. To be honest my husband and I feel discriminated against and treated like dummies with money to throw away. Everything was fine until we started asking questions, the manager that WAS there wouldn't really even look at us after we were being turned away. My husband has made his mind up not to return and is planning on either taking legal action or placing a strong formal complaint, but I however am willing to swallow my anger and hopefully talk him down and get the car we both had our hearts set on. Either that, or go to corporate and the district manager.
02/18/2014
By: bonnie.prince.71
Chevrolet Buick GMC of Fairbanks
Seriously, I was drving up from Anc for work, all alone. -22 in Healy and my Avalanche was making strange notices. I was panicked. Cell service was limited so all I got out was a text about the noice and what was happening. I kept going with my load, coming down Ester @ 1:30 pm. I get a txt from my husband telling me to go see Areial at Fbx Gmc & Lythia 3300South Cushman. They got me right in fixed me up for less than $100 and with a free bottle of water I was on my way back to Anc at 3:25. I luv this place!! Forgive my typos, I'm on my cell still. Do Not get me wrong - Awesomeness Works Here!
08/07/2012
By: alaskandriver
Fairbanks Imports Service Center
I've taken my vehicle to Fairbanks Imports for over 3 years now and they have the best service and mechanics in town! They always call me for authorization before they do the work, and they always seem to find and fix the problem. I highly recommend them! A+++

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