Po Box 10822
Auto Repair & Service
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I had purchased a used car while living in Fairbanks and taken my car to Simard Automotive based on the reviews found online. A month later I had placed the car on Gumtree in the hopes of selling the car before I left Fairbanks. I had several inquires, and a few seemed promising. During this time I was approached by a co-worker/friend whom was interested in the car for his daughter. I was completely upfront about the issues with the car and even said he could contact Simard Automotive to verify what I was saying. There was a meeting arranged for the daughter and mother to drive the car. The family was happy enough with everything and made a verbal agreement to purchase the car. It was over the weekend while I was away that the co-worker/friend had rang Simard Automotive and spoke to the same individual that I had dealing with the month prior. I was abused verbally by the co-worker due to the conversation he had with Simard Automotive.Mike Simard claimed after I approached him with what happened that “…it will help my attempt to resolve this in any way I can for you…”. Despite this ‘promise’ Mike was not entirely convinced in the beginning that one of his employees had indeed revealed customer information and provided advice not to purchase the car as it was a piece of junk. In fact I had to email Mike Simard several times in an effort to follow-up this issue, where each time he grew less professional where finally passed me onto the Office Manager. She had to ring the co-worker to verify that one of the staff members had indeed given too much information.Never once did Simard Automotive offer compensation as it was their direct involvement for why the sale fell through rather believing that I should be satisfied with the firing of the staff member. The firing of the staff member was the business of Simard Automotive, not me. In the end Mike Simard washed his hands of Simard Automotives’ involvement and refused any type of compensation.
Dependable, affordable Towing Service in the Interior of ALASKA...........Serving the Interior since 1995
Dependable, manners and helped us thru our misfortune...........yes we'd call on them again !