Knotty Shop in Fairbanks, AK with Reviews -
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  • 1.The Shop

    Po Box 10822


    0.01 mi

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By: Melissa F.
Simard Automotive
I had purchased a used car while living in Fairbanks and taken my car to Simard Automotive based on the reviews found online. A month later I had placed the car on Gumtree in the hopes of selling the car before I left Fairbanks. I had several inquires, and a few seemed promising. During this time I was approached by a co-worker/friend whom was interested in the car for his daughter. I was completely upfront about the issues with the car and even said he could contact Simard Automotive to verify what I was saying. There was a meeting arranged for the daughter and mother to drive the car. The family was happy enough with everything and made a verbal agreement to purchase the car. It was over the weekend while I was away that the co-worker/friend had rang Simard Automotive and spoke to the same individual that I had dealing with the month prior. I was abused verbally by the co-worker due to the conversation he had with Simard Automotive.Mike Simard claimed after I approached him with what happened that “…it will help my attempt to resolve this in any way I can for you…”. Despite this ‘promise’ Mike was not entirely convinced in the beginning that one of his employees had indeed revealed customer information and provided advice not to purchase the car as it was a piece of junk. In fact I had to email Mike Simard several times in an effort to follow-up this issue, where each time he grew less professional where finally passed me onto the Office Manager. She had to ring the co-worker to verify that one of the staff members had indeed given too much information.Never once did Simard Automotive offer compensation as it was their direct involvement for why the sale fell through rather believing that I should be satisfied with the firing of the staff member. The firing of the staff member was the business of Simard Automotive, not me. In the end Mike Simard washed his hands of Simard Automotives’ involvement and refused any type of compensation.
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By: sean.young.1614
Denali Towing / Fairbanks
Dependable, affordable Towing Service in the Interior of ALASKA...........Serving the Interior since 1995
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By: sean.young.1614
Denali Towing / Fairbanks
Dependable, manners and helped us thru our misfortune...........yes we'd call on them again !
Tips & Advices
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill. The best way to combat these types of problems is getting a written estimate before work is done so you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage.
Yes. Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop.

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