12/30/2016Fairbanks Imports Service Center
I'm certainly no car genius, but I'm also not an idiot.. maybe if I would have brought some large older men with me they would have listened to my suggestions... but because I'm a young woman there's clearly no reason to listen to what I have to say. They seem like nice people but I felt thoroughly disrespected.Because I have an Audi, there are limited choices of where I can have work done on my car. We've been taking the car here for about 3 years now. Recently I brought the car in to have work done on the heater. I told the man it probably needed a specific thing done to it (because that had been the problem in the past), but he dismissed the suggestion and said instead I needed an almost $800 repair. After agreeing to the much more pricey repair, I got a call saying they were not completely satisfied with the work and were going to do the repair I ORIGINALLY SUGGESTED (hmmmmm suspicious huh?)When i picked the car up, the heater only works when the car engine is over 3000 rpm... so city driving means the car is still icy inside. Also, the coolant was low after getting it back and the overheated within a couple days of getting it back.The least I can say is disappointed.
05/03/2015Kendall Mazda Of Fairbanks
I’m steaming mad!My husband and I went to Kendall Mazda/kia of Fairbanks in hopes to either purchase or lease a new vehicle depending on the numbers they could give us for a trade, but when we found something we really loved and showed clear excitement about And interest in, we where shown (what we now know were fake numbers including the amount our trade was worth). They let us test the car for a little while before we figured it out, and after returning to review the numbers and make a decision, there was a total 360° in attitude and we were shown all types of confusing math that made extremely no sense whatsoever, on top of that they started acting strange and got really patronizing by comparing numbers with fruit(i.e bananas and Apples..) we were never actually shown any interest rates, credit scores, or actual purchase forms after we had made our minds up on the new car that we really wanted. Don't get me wrong the staff we actually talked to was quite nice, but when we questioned about payment options we where basically told that it wouldn't be possible for them to sell us a vehicle, New OR used, in a way to where we felt our money wasn't good enough. To be honest my husband and I feel discriminated against and treated like dummies with money to throw away. Everything was fine until we started asking questions, the manager that WAS there wouldn't really even look at us after we were being turned away. My husband has made his mind up not to return and is planning on either taking legal action or placing a strong formal complaint, but I however am willing to swallow my anger and hopefully talk him down and get the car we both had our hearts set on. Either that, or go to corporate and the district manager.
I only wish that Yelp offered less than one star because this dealership deserves nothing short of a lump of coal. On Sunday Feb 1, our brand new Jeep Cherokee Trailhawk stalled in Fairbanks, AK on the highway. Several failed attempts to start. Was able to get it towed to my work for the weekend and then had the vehicle towed to Gene's Chrysler on Monday morning. We were told that they cleared the engine codes, got the vehicle running and it was ready for pickup. We went to pick up the vehicle Wednesday evening and didn't even make it out of the parking lot before the Service Engine light illuminated. We left the vehicle. Thursday we were again informed that the vehicle had been repaired. This time they did a PCM update. I read the service report and it indicated that there were several engine codes. All of them for cylinder misfires. I inquired about what they had done to investigate the misfire and was told that they did nothing...that they simply reprogrammed the computer and reset the codes. I assured the service advisor, Angelica, that the problem was clearly not addressed and that I suspected the vehicle would again break down. She assured me that it would not. The next morning my wife was stranded on the highway in a brand new Jeep Cherokee with just over 7k miles on it...the temperature outside..? -31F. Yes...thats a NEGATIVE 31 degrees fahrenheit!!!We again had the vehicle towed to Genes. They then lost the paperwork and the keys for a half day. They were unapologetic for sending us out with a still-broken vehicle. They continually fed us BS about the problem, rather than admitting that they were stumped...The diagnosis this time? The vehicle was due for an engine oil change!!!! REALLY??!!Are you out of your mind??!! The recommended service interval on a 2013-2014 Chrysler vehicle with synthetic blend engine oil is 12months/10,000 miles. If there is excessive starts and or towing with the vehicle, that number goes down. Our CHANGE ENGINE OIL light came on on Saturday Jan 31....the day before it broke down on the highway. Am I to believe that if I do not change my oil the second that the light comes on, it will break down in less than 10 miles??!!!! Really??!!The service manager, Terry, called me today, Saturday Feb 7 2015 and informed me that the vehicle was again repaired. I asked him what the problem was. He told me it was because we had not had them change the oil...The vehicle is only now 15 miles over the CHANGE ENGINE OIL light...keep in mind. I told him that it was not the problem and he then told me to "Shut the F@&% up and listen to him"I then called Lane Nichols, the owner of Gene's Chrysler and told him what his service manager told me and he told me not to bring the car to his dealership anymore.We then went to the dealership to collect our vehicle and were asked to sign a statement saying that we were threatening to the staff and that the vehicle problem was due to poor maintenance. When we refused, the service manager, Terry, told us that he would call the police and have us arrested for 'stealing the vehicle'... yes, for stealing our own vehicle from their business after they had performed no billable work on. Really??!!NOT TO MENTION....the vehicle, again, WOULD NOT START!!!! UNBELIEVABLE!! Still a broken vehicle. We have escalated the case to corporate. They were appalled. They have assigned the complaint to a case-worker who is supposed to contact us on Monday.We then had the vehicle towed from the dealership.
Gene's is the worst dealership in town. Their mark up on vehicles (about 10 percent, noted next to the MSRP, which they explain as "the cost of doing buisness in Alaska) is not found at the Ford dealership. I purchased my Jeep for MSRP in Anchorage and drove it back up. Lithia in Anchorage even offered to ship it up here for 300 dollars, which still saved me over 2500 had I bought the same vehicle at Gene's. Their service department is also a disappointment. Go to Ford, or Honda, or really anywhere else.