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04/19/2013
By: shieldsa
E L Walters Air Conditioning & Heating Inc
I moved into my house with 4 dogs. When my local AC vendor came out they suggested I upgrade my system to include a super containment system - the CAP100. After understanding the benefits, I agreed. A 1" regular filter to catch the big stuff like hair and a massive 5" wide filter to catch all the dust/dander from the dogs. I saw a big improvement. Fast forward a few years, I decided I wanted to add the hospital grade UV light to the system to kill odors and freshen the air. As luck would have it, my timing was perfect! The manufacturer had discontinued the product just a month earlier! After doing a bunch of searches and calls, I found E. L. Walters. While no one had the product I needed, they were able to put together what I needed, in a cost-affordable package. From what looked nearly impossible to do the week before, they were able to make it happen. The level of customer service I received during the whole process was outstanding. They certainly raised the bar for everyone else I deal with. If they were local, I would consider using them for all of my AC/Heat system maintenance. I will continue to use them for my replacement filter needs.
02/20/2016
By: sgt--pepper
E L Walters Air Conditioning & Heating Inc
Called them to repair a furnace and it took nearly 2 hours to diagnose. They did the repair, but I feel like it could have been done faster. 2 hours is not cheap when paying $80 an hour.

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