The location may explain problems with this restaurant. It is located in the only "mall" within 50 miles and the biggest mall within 100 miles. Given that, they have a continuous flow of customers, regardless of service & they can charge 30-35% more than surrounding restaurants.My wife works Wednesday's so I bring food home every Wednesday night and have done so for the past 10 years. I have been to every restaurant in the area. TGIF, on average, is higher than Red Lobster. I have only tried TGIF twice in the last few years - because they are in the mall. Both times, the order was wrong.The first time something was left out. I don't remember the details but I remember calling. They offered for me to return to get what was missing but I live 15 minutes away and wasn't planning on a 30 minute round trip. They sent coupons to make up for it. I never used them. This time (tonight) I ordered the Strawberry salad. They may want to have their chefs read the menu. The menu states the salad comes with "Fresh balsamic-marinated strawberries, shaved Parmesan, goat cheese and glazed pecans served over mixed greens tossed with Balsamic Vinaigrette dressing." My salad actually came with fresh balsamic-marinated strawberries, served over Romaine lettuce tossed with Balsamic Vinaigrette dressing.NO PARMESAN CHEESE, GOAT CHEESE OR GLAZED PECANS. In their defense, it would have been a damn good salad had it come with everything advertised.
06/17/2017Red Robin Gourmet Burgers
I got the waitress name Jordan from hell.First of all she didn't let me finish telling her my order. So I sit there pissed off, n finally I called her back n said you didn't let me finish, you cut me off, n started charming my husband. ... dear girl, I was paying the bill, so zero tip for you! This other guy came over n pour my beer, n refilled my water. His name is keith. Food was good but we didn't get asked for bottomless fries. Very unhappy with this place n it will never be as grand as RED ROBIN IN ST. MATTHEWS, KY AT THE MALL... So by saying this... I won't be back. I did leave a tip for Keith, n gave it to him, thanking him for what little good service we did receive. .. Jordan asked to take our plates, guess what, she dropped the plates n food landed on my good Capri pants.... So remember. ... if you want good service at this place.... ask for Keith!