15 Eastern Blvd, Essex, MD 21221
6:00 am - 9:00 pm
- Mon - Sat
6:00 am - 10:00 pm
6:00 am - 9:00 pm
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- DetailsEdited: 02/22/2017
2/21/17, I had the worst experience ever at Essex Diner! My sister & I have been going there for a few years & have enjoyed the food & wait staff & have had no problems. Today however, when our separate checks were given to us, we divided them up because we shared a piece of cake. My sister was going to pay my check $15.06 & I was going to pay her check $10.55 & add both of our tips to it equaling the same $15.06 & use my debit card. My sister went up to the register first & tried to pay the $15.06 check & the waitress told her it wasn't her check, so the waitress rang up $10.55 & she paid it. Then the waitress came over to the table and told me that my sister was paying the wrong check and I had to pay the $15.06 check. I explained to the waitress how my sister and I was dividing the checks and tips, and they were going to equal the same amount. The waitress seemed to understand, sort of, except kept interrupting me. Then once the waitress left the table the Owner came over to the table along with the waitress. Which by then, I was not only annoyed but now embarrassed since everyone in the diner could hear and see what was going on. The Owner argued the explanation I gave to the waitress as to why we were paying how we were paying. Then he grabbed my sisters change off the table saying he wasn't "going to lose money" and walked over to the register. The waitress came back over to give her whatever change they were giving her again. By this time everyone was so confused and he kept yelling about how wrong I was for giving my sister the higher check and again I tried to explain why we did it that way and he didn't want to hear it and he just went on yelling at me about how wrong I was. I have NEVER in my 64 years have had any restaurant worker or Owner question (loudly) of how the bill was going to be split up, or paid (in full). He was so irrate he just kept yelling and being loud, even other patrons were getting upset with me when I did nothing wrong!
- Edited: 02/08/2017
great food ! good service, i ate there while kim's auto ripped me off !
at least i got good food while in essex
Love this diner. This was one of the first places I came to when I first moved to Baltimore. I come at least twice a week. I love the homey feel and how nice everyone is.. And YOU GOTTA TRY THAT LOADED BAKED POTATO!!! O..M...G!!!
I have been coming here for years. Probably since the place opened. The food is excellent and the service is great. My family and I pass 3 diners on the way to Essex diner.
This place has changed drastically since my visit approx. 4 months ago. Service has went down hill ( couldn't get order correct & taking for ever for server to come back to table) and the Bail bondsman logos over everything is just a farce. Apparently before the bail bondsman intervention this diner was a good place to eat. Myself and dining partner spent about an hour in this place when the norm would have been 1/2 hour tops. Mind you there was only two other booths being occupied. We finally finished our experience around noon and i noticed the place wasn't as crowded as usual. I suppose I'm not the only one noticing this lack of customer service. I may return in the future, but that depends if i hear any positive input since this posting. Word to the wise, when you see ""Bail Bondsman "" advertising in your usual dining establish ( except place mat) be prepared for the worse. This has been my personal dining experience and i haven't seen any criteria to counter it.
ashley and renee??? good waitress? ya mean the owners daughters who could care less about the customers or thier father.
food is good ole' cisco canned stuff but taste good.....
good place to eat just dont be fooled by the owners daughters
This diner has wonderful food with beautiful waitress' who are exteremly pleasent. I always ask to be seated in Renee or Ashlee's sections. These two really know how to keep the costumers happy. ( they're sisters) I would recommend this diner to anyone...
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