12/13/2016Tim Whitehead Chrysler Dodge
I usually like to write positive reviews regarding my experiences however, it's important to make others aware of my experience in an effort to save another one from the inconvenience I went through. I called a week prior regarding service needing to be completed on my Jeep Cherokee and has an appointment for Monday to have it completed. I brought the vehicle in for a wiper adjustment, spoiler needed to be tightened down as it was rattling, and recall service needing to be completed. I was made aware that the parts had been available for the recall service and it shouldn't be a long process. I was pleasantly greeted by the service advisor who verified the work needing to be completed on the vehicle. I gave her the list of things needing to be completed and was shown where the waiting area was. I was notified that the vehicle service was completed , I drove home from the dealership and inspected the work completed and noticed a ding in the hood of the vehicle and paint damage to the hood. I immediately called the dealership and spoke with the service manager who had me bring the vehicle right back. I brought the vehicle back and notified the manager of my arrival, the advisor stepped outside first looking at the location of the damage and then grabbed the manager. The manager was looking at the damage and asked me how they could have damaged the vehicle in that area. I informed him the wipers needed to be adjusted, and it looked as though a tool or object was dropped on the hood. He initially said that they didn't perform work on the wipers until he looked at the service report and seen that they did. He also stated in defense of the mechanic that if the mechanic damaged the vehicle in anyway he would have notified him. He then told me that they would cover the repair for the damages and sent me down the road to a body shop after I told him I had pictures of the vehicle prior to service.