I've had several massages in my life, but this was my worst experience. As soon as I walked in the door, I waited patiently to be at least acknowledged, but after 5 mins. I just went to sit down in the waiting area. After the lady at the front desk (Robyn ?) got done talking about the chiropractic help that she herself needed with a customer that was finished with her appt., she then recognized me. She handed me clip board & asked me to fill it out, of which I proceeded to do so, making sure that I put my occupation in hopes that the deep-tissue massage would cover desired areas of my body that I use most. As soon as I got done, the massage therapist (Holly) came to bring me to the back room & asked what I'd like focused on & I said "hands/fingers & feet/toes" . I felt as though I didn't have much time to get undressed when she walked thru the door & she barely touched my hands/fingers & feet/toes ! In no time, Holly was finished, and I thought to myself, "man, that was a quick hour". While I got dressed, I was looking for a clock, but there wasn't any in the room. When I got up to the front desk, I told the lady that the massage was suppose to be 4-5pm & it was only 4:30 ! She got ahold of Holly & said I was owed a half hour, and then they asked me if I wanted the remaining time due to me...of course, I did ! However, when I got back to the room it was kind of a "kill joy" to get back undressed when it really wasn't that pleasant to begin with. Holly then said, "I already did your entire body, what else would you like me to focus on"? I again told her that it would be nice if she could do my hands/fingers & feet/toes. Now even the 2nd time around Holly did NOT do a very good job in that area....not to mention there was NO soothing music, NO fan, and she couldn't figure out how to turn the dimmer lights back on. This was a gift certificate that my husband blessed to me, but it was a very disappointing experience !