My experience at Maximum Auto Search started off great. They had the specific car I was looking for and the price seemed to be somewhat reasonable. I filled out the contact form on their website and was quickly contacted by Adam and we agreed on a time to go on a test drive. There was really no pressure from Adam to buy the car and I spent a couple weeks evaluating other options and even went for another test drive with Adam. After that, I asked to take the car for a private inspection (a must for any used car), which was an easy process with them; all I had to do was sign a form and was able to take it for a couple of hours. The inspection came back clean (other than needing scheduled service) and I negotiated the price with Cliff (the sales manager) accordingly. They weren’t willing to come down on the price very much, but when I told them I was leaving, they agreed to come up significantly on my trade in (which needed a lot of work). I had previously lined up my financing, so I thought purchasing the car would be a quick process. Working with their finance people was terrible. It literally took me a half of a day to get the car purchased. They had no clue about how to do outside financing; they said they were able to work directly with Westerra Credit Union, which they then found out they were not able to do. This resulted in me having to drive to a Westerra branch to get the letter of credit. Once I got the letter of credit back to them, they claimed that they didn’t know what to do with it (it had pretty clear instructions for them on how to get the money on the letter). They also claimed that they could beat Westerra’s rate, but after running my credit, they said they were not able to beat it (I should have known better - now I have another credit inquiry).Once everything was signed, they gave me the key (yes - one key!). In addition to only having one key, the key they gave me was broken and held together with a rubber band. When test driving the car I noticed the rubber band, but I figured it was from their key storage system or something like that. After complaining that I had just purchased a very expensive car (~$46,000) which only had one key, and a broken key at that, I was told by Cliff that Max (the owner of Maximum Auto Search) knew the previous owner and was going to get the other key from him. Replacement Mercedes keys are very expensive and if I had know I would have getting ½ of a key, I would had pushed harder on the price or just walked away from the deal before signing.I’ve now had the car for about 4 weeks and Adam has stopped responding to my inquiries about the key. Up until this week he said they were in the process of getting it and he was going to get it for me. Now he’s unresponsive.
BAD CUSTOMER SERVICE: Bought a vehicle from this place a few weeks ago, since we purchased the vehicle, we can't get a hold of anyone. I emailed the finance guy with a question we had, he never responded. We called several times and were transferred to voicemail 5 times, even after requesting to be transferred to a live person. When we finally did get a hold of someone regarding a question we had, he was rude and did not seem concerned because he was not working with us on the sale. We did not get a response until we drove 45 minutes back down to the location and showed up in person. I've emailed the regional manager, with no response. I expect more from a regional manager. The vehicle was supposedly detailed TWICE and still had soda pop, dirt on the console & dog hair all over the back seats, so bad that we had to get it professionally cleaned ourselves! Not cool. I feel like it was blue skies and fluffy clouds until you sign the paperwork. Once you sign the paperwork, you're just a worthless annoying customer. After being lied to, ignored, and mistreated, I'll never shop here again. We would've returned the car and eaten the $400 restocking fee if it wasnt the best choice out of the 5 in Colorado. Bad bad business ethics.
The BEST car dealership I have ever dealt with! I have been buying cars for almost 40 years now and buying a car from Travis at Epic Autos Colorado, Inc. is by far the best experience I have EVER had!From the moment we walked into Epic Autos to the time we drove our Toyota 4Runner away, Travis made us feel comfortable and provided more answers about the 4Runner than we had questions for. Once we made the decision to purchase the 4Runner, this was also one of the quickest car buys we’ve ever made. No going back and forth for hours between the salesman and sales manager!Thanks a lot, Travis, and we’ll make sure we recommend you to all our friends and family in the Denver area!