I purchased my 2014 Jeep Grand Cherokee Limited from Elko Motors Dec. 31, 2014. The Sales Experience was pleasant, did not take 5 hours, my sales rep answered all my questions and encouraged me to keep in touch. Jeep sent 4 Recall notices that I just couldn't get to right away. When I finally was able to schedule all the repairs were made while I was at work - their pick-me-up & deliver-me service was superb. When if was finally time for an oil-change the service dept. took me right in and we waited for about 1/2 hour next to the popcorn machine. There was a mother with several toddlers also in the waiting area and the kids had sort of left a popcorn mess around the machine. The harried mother was trying to keep control but was losing - meanwhile the Owner of Elko Motors came in from the Service Department, saw the situation, immediately cleaned up the mess himself, and as he walked past me (hadn't seen me in 6 months or more) said, "Hi! Are you being taken care of? You bought the Jeep GC didn't you?" Thank You, Elko Motors! You have restored a skeptic's faith in a pleasant auto sale and service experience - and those are definitely at Elko Motors, my first choice in automotive sales and service!
I visited this business three times and two were NOT the best. I had oil changed twice at ELKO Motor Company on a 2010 Camry. I usually take it to SLC since DALE Whites (the previous Business) was my least favorite shop in ELKO. 1st time - Oil Changed and all was good. (Good service and Good price)2nd time - Checked to buy a used Dodge pick-up truck. Overpriced, but no negotiations (Seller stated price was fixed) it was a 2K truck listing the "out the door price" higher than this by many hundreds. After driving the truck, scary sounds pushed me to seek other option - SLC; great trucks and better deals on used vehicles. The sales guy treated me like any other victim at 1st, but hey, that is game of used vehicle sales.3rd time. B/O and could have been way worse. Oil changed in a 2010 camry, but noticed that I had a few ounces of oil on my driveway - fresh and from the car. After inspection (lifting the car as they are tight to get under) the discharge bolt on the oil pan was finger tight, as I could turn it. Tighten it and all was well. So, I will go with "meh..... I've experienced better" many times elsewhere. 33% success; is that good or what?