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07/29/2013
By: norcalred
S & G Carpet & More
Fabulous Customer Care and Service Our entire house was re-floored by S and G 10 years ago. We had such a positive experience that we returned time and again to update the flooring a couple rooms at a time. Recently, we were surprised/dismayed by an installation technique on the stairway and when we returned to the store, Wayne told us that absolutely their goal was to 'make it right' for us. (The installation was standard procedure, we just had no idea how much standard product and procedure had changed in 10 years.) Wayne and Ron dispatched craftsman Michael in a timely fashion to rework the steps and kept in contact to make sure we were pleased with the result. We found S and G to have the greatest variety of quality product with great prices and installation. Perhaps most important, customer care and satisfaction is a priority.

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