My car buying experience was pleasant enough back in 2013. Bought a 2014 Optima which I love. I bought the extended warranty on top of the 10/100,000 factory warranty which Viva touted as the total solution. Bumper to Bumper. Well, a belt tensioner went out. This is a part of the engine but apparently VIVA doesn't consider it between the bumpers because they refused to cover it. I spoke to several people who apparently thought that being preachy translated as "trying to help you". VIVA's description of helping in my opinion stopped when I drove off the lot in 2013. I haven't had a helpful interaction there since. So, VIVA informed me that the parts and labor would be 380.00! Extortion! You would have thought that they would have been willing to at least discount it seeing as the first indication that they were going to not honor their expensive warranty was the morning my car went into their service bay. But no. No offers to help, no sorry for the confusion. Even a small conciliatory gesture would have sufficed. Their solution was for me to buy a new car from them! "And give them another 5 years?" No way. Not a solution. I paid you thousands for a " Bumper to Bumper Warranty". You didn't honor your part of this bargain what makes me want to get into bed with you again? These aren't tires, brakes or a windshield crack, this is an engine part. Long story short, I called Integrity Kia on George Dieter. They are installing the part for nearly $150.00 less. So, in 2 weeks I'm going to look for a replacement Optima with Integrity. I won't do business with VIVA again. Customer service shouldn't end when you sign papers. Businesses thrive when customers return over and over again. I now know where I stand with VIVA. I also know now where I stand with their competitors. See you tomorrow for my service INTEGRITY and in a few weeks where I'll buy a new car from you instead of VIVA.
04/13/2017Shamaley Collision Center of El Paso
As a young 20 year old soldier this was to be my first car buying experience, i went in expecting to be taken care of , instead the dealership saw me as a quick sell to meet their end of the month qouta, they rushed the process, got me qoute on qoute "approved" fast foward 3 weeks later it turns out they told me a lie i had not been approved, they requested i turn in the vehicle I was purchasing, then things took a turn for the worst, their attitude and tone become disrespectful and rude, i requested I receive my trade in vehicle back, because according to the contract the trade in vehicle must be returned if the deal doesn't go through due to finance, it turns out not only did they lie about the approval, but had also sold my vehicle without finance going through, im going on 3 days without a vehicle as a soldier i need my vehicle and in having a hard time, ive spoken from mangers , to supervisors to sales GM, and everytime they are in unable to help,ive tried speaking to the GM of the store and have been denied numerous times the ability to speak to him... It has truly been a horrific and stressful experience...