11/21/2012
By: henry9581
One Way Refrigeration LLC
November 20, 2012 Castorena Heating & Coolingcastorenahc@yahoo.comEl Paso, TX 79925Dear Mr. Miguel Castorena:In a day and time when people are quick to criticize and slow to compliment, I would like to take this opportunity to express our appreciation to you and your employees for the excellent service that they provided me and my family with.Your sales representative was both honest and patient. He explained the unit’s price and function of refrigerated air. Equally satisfying was the unit’s installation by your service technicians. The heating and cooling system was installed with specific attention to the weather and climate conditions that exist here in the Southwest. Furthermore, your knowledge of energy efficiency homes gave me the motivation to do something to make my home more enjoyable. Now all my friends and family enjoy visiting. I love this house! It is my hope that you will extend a “Thank You” to all of your employees.Happy Holidays!Henry DorantesCc: Better Business Bureau
08/26/2013
By: walkerrif14
One Way Refrigeration LLC
Same Day Service. I called Castorena Heating and Cooling at 0900. By 1300 they had completed repairs. I had fully expected to suffer in the heat for several days. Miguel called 30 minutes before he arrived. Five minutes later he had already diagnosed the problem and within an hour the problem had been fixed. The crew was very professional and polite. Miguel explained to me what the problem had been and how I could prevent it in the future. The price of service was very reasonable. In the future I will use their services and have no problem recommending them to my friends.
07/28/2016
By: Rosie B.
Mountain Star Heating & Cooling
After going through 5 other AC companies with no help.I remembered that there was an advertisement in the church bulletin.It was Mountain Star Heating & Cooling. The repairmen Gabriel and Raul were very courteous and professional. Mountain Star gave me a time frame when they would arrive and they kept to it. Thank you so much for your promptness and helping me with my AC unit. God bless you and all your employees that have to work in this heat! I certainly will recommend Mountain Star Heating & Cooling to my friends. See you in the fall for my heater.
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10/22/2015
By: Alan W.
Empire Refrigeration
Empire Refrigeration. What a great group of professional people that made my conversion of swamp coolers to refrigerated air an easy and pleasant experience. Edwin, Meche and the rest of the crew were very professional and very insightful to my requests and I was very pleased with the cost of the installation. Edwin called and Meche visited a few days after everything was done to ensure things were running well and that my expectations were met. Would recommend this company for any refrigeration needs.
05/18/2012
By: chrisdg1us
One Way Refrigeration LLC
On May 2012 I contacted Mr.Castorena due to a problem I had with my refrigerated a/c unit. Mr. Castorena was very polite and helpful and he tried to save me money by troubleshooting unit over the phone. Eventually I contacted him for home service. He arrived when promised and diagnosed the problem within minutes. He gave me a fair price and got my unit working that same day! I highly recommend contacting Castorena Heating and Cooling! Thank you very much for the great work!
07/13/2013
By: alberts2
One Way Refrigeration LLC
Great Work Castorena Heating and CoolingI was stuck with 100 degree heat and a dead air conditioner unit. Called Castorena H&C and they (Jesus Solis) came out a few hours later (yes, the same day!). Diagnosed my problem fast and showed it to me – very professional. Jesus located the part in town and he came back the next morning with the new part. Installed and running in less than an hour. Rates better than an alternate quote. Definitely call these guys first.
05/04/2013
By: ericquin
One Way Refrigeration LLC
A very professional and knowledgable company. Mr. Castorena was the lowest of four quotes I uptained for a conversion to refrigerated air and furnice installation. I am very satisfied with the quality of installation this company provided. They were thorough and detailed oriented. I would recommend Mr. Castorena's Heating & Cooling company to anyone who is wanting to do a conversion to refrigerated air.
03/04/2013
By: candice.s.burton.1
One Way Refrigeration LLC
I found this company on Yellow Pages and after seeing the great reviews, decided to call them out. My AC was torn up in the back. They came out the same day I called and were very open and honest about the price. Another company quoted me an $80 service fee plus whatever it would cost to fix the AC. Castorena only charged me $60 total. I would definitely recommend them to anyone. :)
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10/29/2014
By: troy175
Delaco Refrigeration
I was really pleased with the fast service. I was quoted a price hundreds less than the other people doing the same thing. The other people were trying to milk me for this an you might need that. This company got the job done quickly without all the drama. I'm glad I found this company and I checked with almost all of them. I would highly recommend this company. Thanks
04/21/2015
By: B L.
One Way Refrigeration LLC
The price is reasonable - no complaints there. Lately, I've had a problem with response. Wasn't like this before. Said they'd arrive and never did. And, tried calling over three days. Get an answering machine. Starting to lose faith in their unavailability and no response. The price might be inexpensive; however, the service has been subpar lately.

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