2007 CORVETTEby JOHNCORV from Miami FL | May 20, 2015Super nice vehicle, the best customer service experience. They have very nice cars and would work with you in any possible way. would recommend to family and friends________________________________________5.0 out of 5.0 Dodge Ramby Patric Gonzalez from Ft bliss | August 13, 2015Great experience, I have to say that they made it super easy for us and took their time to explain everything, showed us the history report, the value of the vehicle and everything we needed to make a decision. I would recommend them to everybody. Don't make a mistake going somewhere else and come to Southwest Auto Group to get the best service and prices.________________________________________5.0 out of 5.0 2008 BMW 335Iby Flores Juan from Salem, Oregon | April 30, 2015Very informative, willing to help and assist when issues arrived, very friendly0 out of 0 people found this review helpful.________________________________________5.0 out of 5.0 great!by Chris from El Paso, TX | April 2, 2015Friendly staff, great selection of vehicles. They are more than willing to work with you and give you the best deal possible. would do business again.________________________________________4.0 out of 5.0 Happy First Time Buyerby Adam M. from El Paso, TX | March 19, 2015great service, and great vehicle. I am very pleased with Southwest Auto Group.________________________________________5.0 out of 5.0 06 MUSTANG ROUSHby JOEYB123 from EL PASO TX | March 12, 2015EXTREMELY QUICK AND EASY. IN A NEW CAR WITHIN AN HOUR________________________________________5.0 out of 5.0 BMW 335by Rebeca 2008 BMW 335 from ft bliss | March 7, 2015Great people, Great Prices and easy process. They are great people and very helpful. I really love my car.________________________________________5.0 out of 5.0 John Garcia 2005 Chevy Cobaltby John Garcia 2005 Chevy Cobalt from FT BLISS | January 28, 2015Great people, very good prices. Sale person was very polite and helpful. They have a very easy proses to get you into the vehicle you really want.________________________________________4.0 out of 5.0 ACURA RL 2006by HENRY HERNANDEZ from EL PASO TX | January 23, 2015LOVED CAR..FELT IT WAS A BARGAIN FOR ITS KIND AND THE CONDITION VEHICLE IS IN,,GOOD CUSTOMER SERVIVE AND VERY RESPECTFUL ..I DO RECOMEND THIS DEALERSHIP TO OTHER IN THE MARKET FOR A GOOD USED CAR..THANK YOU________________________________________5.0 out of 5.0 NISSAN SENTRAby Eric from el paso, tx | January 21, 2015Buying a car here is fast and easy, they have a lot of nice cars in great condition at great prices, i recommend going to them for a nice used vehicle. they help you out with anything you need. my experience was great.________________________________________5.0 out of 5.0 CHALLENGER SRT8by James from El Paso, tx | January 19, 2015Easy process. Great customer service. Great selection of used sports cars.
I brought my 2003 Lexus IS300 to this dealer to take care of a small problem that I ended up fixing myself. First of all, the service representative that "helped" me had a bad attitude from the second I walked in the door. I was willing to give her the benefit of the doubt, and just assume maybe she was having a bad morning, but regardless she seemed more hostile than friendly or helpful. She told me to pay $93 to have them look at the car (before doing any kind of labor or ordering parts). When I pointed out that I had already used a diagnostics tool at home, and read up on the problem at hand, she basically told me that I was probably wrong and they "don't work for free". I decided to go find the part to fix it myself and it ended up costing me $12 total to fix. Overall it was a very unprofessional encounter, and the only reason I rate 2 stars is because, even though I wasted my time going across town, I was seen almost right away. I would expect MUCH better from any dealer, especially ones selling higher-end cars like Lexus.
I did procure an 1199 Tricolor around April 2014 from a private sale, no problems w/the bike etc. I do all my own mx and no one touches anything i own unless i know you and trust you. shortly thereafter, a recall came in for a simple switch replacement. problem is i live 100mi from the dealership. DeShaun understood this, and after getting nice weather, i coord'd w/him to bring the bike first thing this past Saturday morning, i show up and 5 guys swarmed the truck to help off load it. The ducati tech was knowledgeable, seemed legit etc. He said give me until 2pm, and i asked if he can get the rear passenger pegs off as well which needed more than the std removal b/c of the aftermarket exhaust. He did this, no problem for IMO a reasonable price, i tried a few times but it was looking to be ducati PITA. He also adjusted the chain, updated the CPU etc. Right on queue, 2pm, DeShaun called and said bike is gtg. I get there, and no kidding, bike is done, everything was complete no BS and again 5 guys helped me load it w/o needing to start it.
From the time I scheduled the service appointment for my Tiger 800 XCx, I was taken good care of by Manny, the service advisor. He listened to what I wanted to have done, got me scheduled promptly and gave me a fair price. When I picked up the bike, the technician (Marc) took the time to answer some questions I had and to talk about the bike. He even cleaned the air filter while he had the fuel tank off. Manny and another hardworking young man even helped me load the bike into my truck. This is the second service I've had done at VIVA and both experiences were very positive. The customer service is outstanding. Although I purchased the Triumph in Albuquerque, VIVA's team earned my respect and my business.
Extremely rude manager Leslie Fleischer. He Flipped me off, and was rude to me. I just open the trunk in the car (showroom), and it's stuck. So aparentely it was MY fault. And instead of fixing the problem, and explaining WHY $106.000 mercedes has such an issue, he flipped me off. Wow. I know, my Mercedes is more than twice cheaper, and it's just a C Class, I am Russian, and I am not a buyer for $106.000 vechicle, but it definitely should not be the case of such a disrespect. Lucky him we not in Russia. Disrespectful garbage.On the other hand the service is very good. Fast and professional.