I brought my 2003 Lexus IS300 to this dealer to take care of a small problem that I ended up fixing myself. First of all, the service representative that "helped" me had a bad attitude from the second I walked in the door. I was willing to give her the benefit of the doubt, and just assume maybe she was having a bad morning, but regardless she seemed more hostile than friendly or helpful. She told me to pay $93 to have them look at the car (before doing any kind of labor or ordering parts). When I pointed out that I had already used a diagnostics tool at home, and read up on the problem at hand, she basically told me that I was probably wrong and they "don't work for free". I decided to go find the part to fix it myself and it ended up costing me $12 total to fix. Overall it was a very unprofessional encounter, and the only reason I rate 2 stars is because, even though I wasted my time going across town, I was seen almost right away. I would expect MUCH better from any dealer, especially ones selling higher-end cars like Lexus.
I did procure an 1199 Tricolor around April 2014 from a private sale, no problems w/the bike etc. I do all my own mx and no one touches anything i own unless i know you and trust you. shortly thereafter, a recall came in for a simple switch replacement. problem is i live 100mi from the dealership. DeShaun understood this, and after getting nice weather, i coord'd w/him to bring the bike first thing this past Saturday morning, i show up and 5 guys swarmed the truck to help off load it. The ducati tech was knowledgeable, seemed legit etc. He said give me until 2pm, and i asked if he can get the rear passenger pegs off as well which needed more than the std removal b/c of the aftermarket exhaust. He did this, no problem for IMO a reasonable price, i tried a few times but it was looking to be ducati PITA. He also adjusted the chain, updated the CPU etc. Right on queue, 2pm, DeShaun called and said bike is gtg. I get there, and no kidding, bike is done, everything was complete no BS and again 5 guys helped me load it w/o needing to start it.
From the time I scheduled the service appointment for my Tiger 800 XCx, I was taken good care of by Manny, the service advisor. He listened to what I wanted to have done, got me scheduled promptly and gave me a fair price. When I picked up the bike, the technician (Marc) took the time to answer some questions I had and to talk about the bike. He even cleaned the air filter while he had the fuel tank off. Manny and another hardworking young man even helped me load the bike into my truck. This is the second service I've had done at VIVA and both experiences were very positive. The customer service is outstanding. Although I purchased the Triumph in Albuquerque, VIVA's team earned my respect and my business.
Extremely rude manager Leslie Fleischer. He Flipped me off, and was rude to me. I just open the trunk in the car (showroom), and it's stuck. So aparentely it was MY fault. And instead of fixing the problem, and explaining WHY $106.000 mercedes has such an issue, he flipped me off. Wow. I know, my Mercedes is more than twice cheaper, and it's just a C Class, I am Russian, and I am not a buyer for $106.000 vechicle, but it definitely should not be the case of such a disrespect. Lucky him we not in Russia. Disrespectful garbage.On the other hand the service is very good. Fast and professional.