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02/13/2013
By: robyngroensings
Phillips Hoover Inc
Robert Phillips and David Hoover are Simply the Best as the song goes! Robert Phillips handles the building and remodeling and David Hoover does the roofing and windows. These guys do EXCELLENT work and they are extremely reliable and ethical. In 2010, I first hired David Hoover to put a new roof on my rental property in El Paso. You can check out the review I wrote for him in Oct of 2010.It is important that I point out that I live in La Jolla, California and have no family in El Paso; Keep in mind that the work I describe here was done COMPLETELY UNSUPERVISED!In Aug of 2012, my tenants were moving out so I talked to Robert Phillips about putting in floors when it became vacant. I also asked him to "be my eyes" and tell me what else he thought needed to be done. (I had visited El Paso in June so I had an idea.) Not only did he accommodate me, he even went to the property to get the keys from the tenants and dealt with them personally to help me with the move out. He was patient, generous with his time, and advised me conservatively by only suggesting that the interior be painted as well. I'm not much of an interior decorator. I am a professional singer and focus on entertaining people and drafting ironclad contracts for my performances. I asked Robert to pick out the carpet, the tiles, and the paint. He was wonderful about it. He has impeccable taste, by the way, and matched everything together beautifully.They did all the work completely unsupervised and went the extra mile for me to make sure everything turned out perfect. They even arranged for the house to be cleaned and the trash that my former tenants left behind to be hauled away, as well as cleaned up the yard for me. Robert sent me pictures of the work and I was very pleased. These guys are simply the best, better than all the rest...
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10/10/2016
By: Brianna E.
Accent Homes
HORRIBLE COMMUNICATION!!!!!!! We are young, first time homeowners. I do understand that. I also understand that many may think we are stupid because of this. But we understand how a business is supposed to treat a customer, someone who is BUYING a home. We have had to literally fight tooth and nail this entire process to get anyone to communicate anything to us. "No call is a good thing." What??? After finally closing (and plus side, we love our home!), all we wanted was our $500 check back that we were promised. Sandy is NOT someone you want to work with. She will be super sweet and "oh yeah everyone borrows my trailer to move! You guys can borrow it!!!", but when it comes time to needing it she promises again and doesnt deliver. So we didn't get a uhaul because she promised this, and ended up screwed move in day. Also, when concern arose a week later about our missing 500 dollars, she proceeds to yell at my husband, and has the gaul to call me a liar stating her assistant was by the house everyday twice a day to give me the check??? I'M A HOUSE WIFE!!!! I'M HOME ALL DAY!!!!! All that it required was a simple phone call to let us know that they had it and were trying to get ahold of us. However that is called communication, which accent has no understanding of. Terrible customer service and I felt completely in the way and annoyed with the entire last part of this process that was supposed to be so special. Also, thanks for making me drive ALL THE WAY to the west side just to pick up my garage door openers..... unless you want to feel very unimportant i wouldnt go through accent with your home buying needs. Ps. Erica from the main office was super awesome! Just dont use the mesquite hills location.
01/10/2013
By: cbocanegra
D.R. Horton Bill Reyes & Diana Verdugo Sales Counselors
When we walked in the the Show Home for DR Horton I had been looking at houses most of the day already. Myself, mom, dad and my daughter met Bill Reyes. We were taken to the business by a then realtor I was renting from. I left that day very upset after learing information I was not expecting, but Bill did not hesitate to help me in any way he could. After that day the realtor that took us to the home gave 0% interest in helping my husband and I buy a home, so thereafter Bill took on full responsiblity until the day we closed. He always encouraged us to never give up hope. Still now, 6 months later, he always answered my calls, returns e-mails and helps out as much as he possibly can. We bought a home just around the corner from the "show home" and my children like Bill so much, they ride their bikes over there all the time to say hello to Bill at "his house." Thank you, Bill Reyes, for being such a and great person and now friend!!
04/17/2014
By: Adrianna Q.
Palo Verde Homes
I purchased my Palo Verde Home in December of 2010. Shortly thereafter, El Paso experienced some of the worst freezing weather in its history. The results included bursting pipes, severe water leaks and power outages. At the height of the freeze and during the coldest part of the night, power was lost at my house. For three hours, I had zero heat and yet during that three hour period the temperature inside dropped only two degrees. This early experience with my home was enough for me to know that I had made the right decision when choosing a homebuilder. Quality of construction, excellent customer service and of course beautiful homes, are all things that homebuyers can expect from Palo Verde Homes!
05/25/2014
By: Rocco R.
Gemcon General Contractors
I had the exterior of my house painted and had wood that was replaced due to water damage. I was very pleased and satisfied with the work that was performed by Gerry Mijares and his crew. Gerry was on site and available throughout the entire process. Gerry and his crew were very punctual and worked diligently with and attention to detail. If there was anything that felt needed attention Gerry did not hesitate to accommodate me and make sure that I was satisfied. I had randomly selected Gemcon Contractors from an internet search and I am very glad that I ended up choosing a quality company. Honest, reasonable, reliable, and highly recommended.
04/23/2014
By: Darran L.
Palo Verde Homes
My wife and I served a combined 45 years in the United States Army, and during those years we learned the meaning of honor, quality and commitment. When our final tour was complete, and we decided to build our long awaited retirement home, we choose Palo Verde Homes after interviewing countless of other builders. It was the honesty, integrity and dedication of Edgar Montiel that made us look no further. Two years after moving into our gorgeous home, Edgar and Palo Verde have over delivered in every way possible. From beginning to end Palo Verde Homes have lived up to honor, quality and commitment in every way.
12/17/2012
By: lorena.avila.75054
Southwest Contractors
Don't know this contractors has such bad reports . . .they did my entire front and back yard xeriscaping and stamped colored concrete everything looks so well done. I highly recommend them. And I also did talk to David Delgado and asked him if it was true about him owning all three companies but he told me Desertaire is his and the other two companies are his two sons businesses. And I don't see what's wrong if he is helping them succeed in the line of professional business men... Once again I highly recommend there beautiful professional work. . . Can't judge them if you ain't seen there work. . .
08/13/2014
By: Amanda B.
Mountain Vista Homes
Our house is Wonderful...It's holding up to 4 kids and 2 dogs! We have been in our house a year now, but remembering back, the employees at Mountain Vista were fabulous. My husband was on the east coast at the time of our closing. So I had to take care of all the closing myself. I had never had to do this without my husband with me befolre. But Mountain Vista made the process go very smoothly. The foreman was incredible, and got all the loose ends with the contractors tied up. It was a wonderful buying and closing experience. I am so glad we chose Mountain Vista homes!
05/26/2016
By: Michael D.
Accent Homes
We purchased our Accent home back in 2011. I don't think we could be any happier with our house or the service we received. They were all very helpful from day one and were very patient with all of our questions and concerns. We had just moved from AZ to El Paso, so it was a very hectic and stressful time in our lives. We are very grateful that the transition into our new home was very simple. My wife and I would recommend Accent Homes to anyone looking for a home built with excellent workmanship and quality materials, and at a great price.
05/27/2014
By: Danielle A.
Palo Verde Homes
Being a first time home buyer, I went in to purchase a home with so many questions. Nevertheless, I was very scared. Palo Verde not only builds such beautiful homes, they also have your best interest at heart starting from the realtor, Denise, to the main man, Mr. Montiel. They all made my experience in purchasing my home very comfortable and unforgettable. I always thought this was something that would never be in store for me, but I was wrong. I am now a proud owner of a beautiful Palo Verde home. Thank you all so much.
Tips & Advices
If there is ever a dispute regarding payment over the course of the project, a contractor or subcontractor could place a payment claim, or lien, on your property. To avoid this, ask the contractor to sign a lien release, which is a legal agreement that states that any payment accepted is final. This can come in handy if a contractor has his or her own payment issues with their subcontractors. Signing a lien release form certifies that any payment made by a client to the contractor is enough to pay for any goods or services rendered.
Absolutely ask. Paying too much up front offers the homeowner minimal leverage if the quality of work does not meet expectations or contractual specifications. Try to establish a reasonable pay schedule, such as paying 10 percent of the total cost for each 10 percent of the work that is completed. Include this payment plan in the contract, as well.
Before any money changes hands, there should be a contract to sign. Make sure the specifics of the work and all costs are listed in the contract, including details. If you forget to have something included in the contract after signing it, there's rarely a chance of recourse.
Ask the contractor for proof of their certification before signing anything, as well as their proof of insurance. You should also check your homeowners insurance policy to see if they offer coverage for contracted work. You may want to call your insurance provider and ask for more details on what your plan will and won't cover.
Yes. Plans for how the work site will be cleaned at the end of each day as well as at the conclusion of work need to be put in writing. An experienced general contractor should make every effort to keep the workspace clean and prevent dirtying or damaging any other area. Even so, talk with the contractor about the daily schedule, the logistics of transporting workers and equipment, and how cleanup will be handled.

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