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04/23/2013
By: deeann.sims
Total Air Services
I contacted this company to inspect our heating system when we bought our house 3 months ago because of all the great reviews on Angie's List, Google, YP, etc. That went fine and the cost was reasonable so when it was time to switch our heat to cooling I called them again and set the appointment - a two hour window where I had to wait at home for them. I was told the service tech would call when he was on his way. With 45 minutes of my 2 hour window left I called to see if I could get an ETA as I had other appointments. I was told he came to my house, knocked, waited, called the office to say I wasn't home, and left. This upset me because the whole time I waited for him I was in my office which looks out to the front door. I let them know it was impossible he came to my door and/or knocked, and if that was even the case (which it wasn't) why didn't he call me like they said he would? Another lady got on the phone and insisted the tech DID come to my house, so I let her know I was going to have to find another HVAC company, waste another day waiting, and hopefully the other people would bother actually showing up. Then I hung up. This lady called me back and left a voicemail explaining the tech WAS at my house but didn't call me because he didn't have my number so that's why he couldn't call me. She said there was still a half hour left in the 2 hour window and she could have him come back, but 1) He never came to my house in the first place; 2) If he could call the office to tell them I wasn't home why couldn't he get my number and call me considering I just made the appointment the day before; and 3) I don't have to do business with people who insist their employee showed up when I know for a fact he didn't, then make excuses for why no one could call me when I was told someone would. I understand mistakes happen and I'm very understanding when people own up to it, but that didn't happen today.
11/21/2012
By: henry9581
One Way Refrigeration LLC
November 20, 2012 Castorena Heating & Coolingcastorenahc@yahoo.comEl Paso, TX 79925Dear Mr. Miguel Castorena:In a day and time when people are quick to criticize and slow to compliment, I would like to take this opportunity to express our appreciation to you and your employees for the excellent service that they provided me and my family with.Your sales representative was both honest and patient. He explained the unit’s price and function of refrigerated air. Equally satisfying was the unit’s installation by your service technicians. The heating and cooling system was installed with specific attention to the weather and climate conditions that exist here in the Southwest. Furthermore, your knowledge of energy efficiency homes gave me the motivation to do something to make my home more enjoyable. Now all my friends and family enjoy visiting. I love this house! It is my hope that you will extend a “Thank You” to all of your employees.Happy Holidays!Henry DorantesCc: Better Business Bureau
09/24/2015
By: warriormom1
Total Air Services
We called Friday afternoon was told someone would call us Saturday. Didn't hear from them till Monday after I sent an email to please call. my husband set up appt on Tuesday between 4 and 5. Got a call almost at 5, they were somewhere in central. Didn't get here till about 6. Serviceman was ok seemed to know what was going on. The only thing I did not like is that he pulled out the air filter and saw that it was wet, and just stuck it back in unit. I checked it later and it was torn and had to go to Home Depot to purchase a new one! He could of installed a new one. Price was ok for service. (Especially since he ruined my air filter) office staff was polite when I spoke Edna to pay over phone. In all fairness I'm willing to give them one more shot. Just seems difficult finding good heating and cooling companies in El Paso!!
02/26/2013
By: katherinedominguez
Total Air Services
I had my heating unit repaired by Total Air Services last week. The technician Joe and owner Brandon Brooks arrived on time, diagnosed my problem, and charged a fair price to make the necessary repair. The also gave me a free estimate for a new central a/c and heating system and I will definitely use them once I am ready. I am a small business owner and appreciate reliable service and at a reasonable price as my customers do! An additional bonus was that they have great reviews on Angie's List and have 5 star ratings here on yellow pages.com. Thank you for your service, Total Air and keep up the good work! Katherine Dominguez
03/11/2013
By: at1965
Total Air Services
I had Total Air come out to my house last August to fix a refrigerated unit that was not working for the second time in a month (had a different contractor work on it originally). First off, the lady that assisted me on the phone was very polite. Chris and Joe came out, identified the problem, and explained to me what needed to be done and why. Even though the solution wasn't cheap, I was impressed that they were prompt, professional, and courteous. The work that was done was done correctly, and they kept me informed of the progress and followed up after. I'll call these guys again the next time I have a problem.
08/26/2013
By: walkerrif14
One Way Refrigeration LLC
Same Day Service. I called Castorena Heating and Cooling at 0900. By 1300 they had completed repairs. I had fully expected to suffer in the heat for several days. Miguel called 30 minutes before he arrived. Five minutes later he had already diagnosed the problem and within an hour the problem had been fixed. The crew was very professional and polite. Miguel explained to me what the problem had been and how I could prevent it in the future. The price of service was very reasonable. In the future I will use their services and have no problem recommending them to my friends.
07/28/2016
By: Rosie B.
Mountain Star Heating & Cooling
After going through 5 other AC companies with no help.I remembered that there was an advertisement in the church bulletin.It was Mountain Star Heating & Cooling. The repairmen Gabriel and Raul were very courteous and professional. Mountain Star gave me a time frame when they would arrive and they kept to it. Thank you so much for your promptness and helping me with my AC unit. God bless you and all your employees that have to work in this heat! I certainly will recommend Mountain Star Heating & Cooling to my friends. See you in the fall for my heater.
05/18/2012
By: chrisdg1us
One Way Refrigeration LLC
On May 2012 I contacted Mr.Castorena due to a problem I had with my refrigerated a/c unit. Mr. Castorena was very polite and helpful and he tried to save me money by troubleshooting unit over the phone. Eventually I contacted him for home service. He arrived when promised and diagnosed the problem within minutes. He gave me a fair price and got my unit working that same day! I highly recommend contacting Castorena Heating and Cooling! Thank you very much for the great work!
07/13/2013
By: alberts2
One Way Refrigeration LLC
Great Work Castorena Heating and CoolingI was stuck with 100 degree heat and a dead air conditioner unit. Called Castorena H&C and they (Jesus Solis) came out a few hours later (yes, the same day!). Diagnosed my problem fast and showed it to me – very professional. Jesus located the part in town and he came back the next morning with the new part. Installed and running in less than an hour. Rates better than an alternate quote. Definitely call these guys first.
05/04/2013
By: ericquin
One Way Refrigeration LLC
A very professional and knowledgable company. Mr. Castorena was the lowest of four quotes I uptained for a conversion to refrigerated air and furnice installation. I am very satisfied with the quality of installation this company provided. They were thorough and detailed oriented. I would recommend Mr. Castorena's Heating & Cooling company to anyone who is wanting to do a conversion to refrigerated air.

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