Home Solutions Inc in El Paso, Texas with Reviews - YP.com

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By: Nick S.
Patriot Palms
I gave two stars because I'm not a hater but even then I'm not sure that's accurate. Two stars is supposed to mean "Fair" but the management here is anything but fair. I'll admit that initially I was excited to find such a nice looking place. I put down a deposit on an upcoming rental that was supposed to be available in two days. Unfortunately two days turned into almost three weeks. The management had a convenient way of not answering the phone and were always busy or not in the office. This was a huge red-flag for me so I asked for the deposit back. Sergio, the over-weight, creepy guy in the back that had a rather rude way of eye-balling my wife claimed nothing short of a law-suit was going to make that happen. Uhhh, that makes it kinda hard for a soldier relocating that simply wants a place for his family to live. We went above him and after a firm chastising by his superior we were able to finally move in to our place. The apartments look real nice on the inside but are infested with cockroaches. The first night I woke with a huge one crawling across my back. I'm not afraid of bugs, although I find these ones disgusting, and am thankful it wasn't my wife. They told me it had been sprayed while signing paperwork but I'm not sure I believe that. I took to spraying everything other day and it was almost amazing how many cockroaches I'd find dead on the daily. After about two months I would find them outside the front door dead but rarely inside. We had several maintenance calls and it took a couple months to get simple things like vents that weren't painted shut. Some things like a drawer that fell apart was never repaired so we just stopped using it. We were upset when our air conditioning was switched over to heat while the temperatures were still hovering around the mid-90's. Lynn, a really nice woman, told me we'd have to pay $50 to turn the air back on while admitting it was their fault for switching everything over too early. I received a warning/veiled threat to fine me for trash found outside my apartment area that didn't belong to me nor did I even know about. I received another warning/threat to fine me for a trailer on the property that was authorized by upper management but bothered Sergio. Have you ever had that awful manager or something at work and wonder how this guy got hired in the first place much less made his way a few rungs up the ladder? I imagine that's how Lynn must feel every single day. In summing things up, Patriot Palms looks like a super nice place up front, but is closer to the crazy ex-girlfriend you found attractive but couldn't escape. Oh, and P.S. I received 1/4 of my deposit back three months later after being assured by Lynn that everything looked great. I think somebody a step above got his grubby fingers into something not belonging to him.
By: jdbslb
Puerta Villa
My family lived in this complex for 4.5 years. Overall we enjoyed our time here, but when the time came for us to move we were shocked by their move-out policies. We were given a cleaning list with correlating prices and the amount they would charge to clean (JUST CLEAN, not repair or replace anything) the apartment was over $700. We were moving on short notice and we have 4 children so I knew I wasn't going to have the time or energy to worry about cleaning every single thing in the apartment, like the blinds and fans and oven, so we expected to receive some charges. What we didn't expect is that they charged us to replace the entire apartment's carpet. We have 4 kids so the carpet in the main living areas was worn (bearing in mind we lived there for 4.5 years) but there were rooms where the carpet was perfect. But they don't just replace the carpet in rooms that were worn, they take all of it out so we were charged to replace all of the apartment's carpet. We have lived in apartments for over 13 years and have never experienced move-out policies like the ones that Puerta Villa has. We have a sense that we are being robbed and there's nothing we can do about it. Also, after we moved we called the office 4 times over a period of a few weeks, trying to find out how much of our deposit we would get back or how much we would be charged, and every time we were told these words verbatim, "By law we have 30 days to determine the final statement." Each time we called we requested to speak to the manager, and each time we were told they would have her call us back. She never called us once. The fifth time we called it was 34 days after our move-out date and again we were told they didn't have a final statement and the manager was busy, but we said we would hold until she was able to talk. Six days later the complex office called and said the statement was ready and we said they could email it. When we looked at the statement it was post-dated, showing it was issued 30 days after our lease's end. I called the apartment and requested they send a corrected statement showing today's date and the manager said it was impossible for her to make changes. She also said that they had never said "by law we have 30 days to finish the statement", which is a lie. She herself had said those exact words to my husband face-to-face before we left El Paso. I don't even know if there is a law saying they have 30 days or if that's the way they get residents to stop asking, but I do know that more than once we have been lied to by this office. This isn't even the first occasion we have been lied to by the office. We feel their policies are shady and maybe even unethical. We communicated this information to Fort Bliss housing services so they will be aware and be able to let incoming soldiers know before they decide where to live.
By: Good G.
Bio Remedies
Before I contacted Bio Remedies, I had contacted two other plumbers to come to look at the problem with the shower drain that was consistently being clogged up in recent weeks. Neither of them took the time to fully investigate the problem or spend much time to do the work to fix the drain. Both times those plumbers were in and out in about twenty minutes. One plumber went on to tell me that the pipe underneath the foundation was broken and needed to be fixed. This meant tearing up the shower floor foundation, replacing the pipe, and then having to replace the concrete foundation, retile the shower floor and maybe repair other parts of the shower that would suffer damage. I was not convinced of their diagnosis since he did not use any equipment to make this determination. To find a more competent plumber I went through a lot of the plumbers listed in YELP and chose Bio Remedies because their website said that they used the proper equipment to diagnose problems and to fix such problems such as video inspection and sensor leak detection. I put in for an appointment in which they showed up on time and brought into the house some equipment to inspect and work on the drain. They were there for roughly forty five minutes and worked in the shower for at least thirty minutes and were able to fix the drain. The only problem being that the drain was severely clogged. Considering that the house is fifty years old this was very understandable. Cost was not a problem as their fee was in line with other plumbing services. I highly recommend Bio Remedies and will for sure call on them again in the future for my plumbing needs.
By: hemi2112
Mountain View At Southgate Apartments
We rent a two bedroom, two bathroom apartment. The size is decent, we have wood floors and a fireplace. I feel like all we have done is hemorrhage money, though. I was told completely different numbers over the phone and through email. When we arrived we had to pay almost $800 to move it, that is $200 more than our monthly rent. We had to pay $425 for our cat! I'm sorry, but I've never heard of a place charging that much money for a pet deposit. The online rent pay is awful, it never shows the amount you owe. We moved in a month ago and our dishwasher has been leaking/broken since day one. We've complained every day, and no one has come to repair it. This place is very expensive, and we were told that they had 8 laundry facilities. The closest one I could find is two washers and two dryers that are shared between maybe 30+ apartments. We go to a laundromat instead. They have designated areas for your dogs. Little areas fenced in with grass. I also don't think they even enforce their breed restrictions or weight limits. I've seen pit bulls and great danes here. So, all dogs welcome from what I can see! I should've kept my mouth shut about my cat and saved myself $425. The complex is noisy, located by a small college, busy streets, and an airport. Overall, if you have plenty of money saved up, I would recommend living here. If you are broke, I'd avoid it. Because they will take everything you have. Also, lie about your dogs breed and weight. Everyone else is doing it.
By: Lupe L.
Camino Real Apartments
My family has lived here since 1998. We looked all over East El Paso and could find nothing to compare to Camino Real. The apartment is large, clean and the staff is friendly and responsive (the maintenance staff DOES speak English as well as Spanish), if something breaks they fix or replace it promptly. The construction is concrete and concrete block so noise from adjacent units is all but non-existent and insulation is good enough that we rarely use the heat in the winter, the fireplace will easily heat the entire apartment. Winter 2010-2011 when the temperature went down to only 1 degree, we remained warm even during the rolling blackouts. The central air conditioning is FAR superior to swamp coolers.Were it not for these points we would have moved long ago.Key points:1) large apartments2) friendly responsive (English & Spanish speaking) staff3) beautiful, well maintained grounds4) solid concrete walls between apartments (excellent noise suppression & fire protection)5) ample parking
By: Mark S.
Bio Remedies
First things first, no one could provide me a camera inspection for a drain less than three inches. They just did not have the equipment. Everyone wants to come try to clean the lines and after having this done for the last three years, I was after a fix to the problem! Bio Remedies was able to provide me that fix. By placing a small camera through a two inch line, it led them to a four inch clay sewer line full of roots. I wanted a permanent solution and that solution was to line the clay pipe with a vinyl epoxy liner so that the roots would not grow back into the sewer line. I did not have to dig up the street or the yard. I was pleased with their service and would use them again in a heart beat. They were extremely prompt and Bio Remedies is far ahead in the use of technology and business practices, compared to other plumbers I spoke to. Thank you, Jerry!!!!Mark and Mary,Satisfied Customers
By: Jose S.
Villagrana's Plumbing
Came to unclog my sewer line in my Mobil home, but the job was a little more complicated than expected. The sewer line was not straight it had a depression towards the end and was causing the drain snake to stall at that point. Other plumbers would of left the job or recommend to replace the whole sewer line, but the technician that they sent immediately found a solution to the problem. They cut the sewer line at the point of interest and immediately all the sewage along with what was causing the clog came out. Then they just removed everything from inside the pipe and sealed the pipe back up. Adjusted the sewer line to avoid any recurrences and cleaned everything up and the job was done. I had to pay more that the original quote but was reasonable. Good job guy's!
By: Angel R.
Pointe Homes
We customized our floor plan, the ceiling in 2 rooms, indirect lighting, we did a surround sound for both inside and outside, pre-wiring for theatre room, hookups for cameras throughout the house, customized shutters, installed wine chiller, tile wood for master bed and bath, shower customized, arch doorways throughout the house. Carlos was great, he gave us insights on our ideas, he also gave us headups within our budget, he was very flexible, and we went with his ideas for a lot of things. Very professional business and friendly customer service, they educated us in regards to the home, how to maintain and keep up with it. Aside from a few cosmetic problems, everything in the house looks great! They were very helpful. We are very very happy with our home.
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By: soccermom75
Mesa Ridge Apartments
While apartment shopping i was very stressed and going thru a lot. I went to about 10 apartments and either the price was too high for me or the staff was just plain rude and didnt care about my needs. Mesa Ridge (Hillside Apts) was about the 5th one that I had looked at but still wanted to look around to see if I will find anything better. But boy was I wrong, Mesa Ridge Apartments had the total package for me, great prices and with exceptional service. As soon as I walked in I felt right at home and the office staff from the leasing to the manager were friendly and helpful. The apartment I got was in excellent condition and I LOVE living here. I will recommended and have done so, to my friends and family.
By: ashgraver
Mountain View At Southgate Apartments
We lived here for almost 2 years and had a horrible experience our first year. However there is new management who are a lot nicer and more helpful! Since under new management i have enjoyed our time here. I have had no problems since than. The only thing is the machine to put money on your laundry card is in the office and when they close you cant get to the money machine in time to put money on your card. I wish the machine was in the laundry areas. other than that my stay here since new management has been a good experience. If i was asked before to recommend this place i would say no but now i say yes because of new management and how nice they are!
Tips & Advices
If there is ever a dispute regarding payment over the course of the project, a contractor or subcontractor could place a payment claim, or lien, on your property. To avoid this, ask the contractor to sign a lien release, which is a legal agreement that states that any payment accepted is final. This can come in handy if a contractor has his or her own payment issues with their subcontractors. Signing a lien release form certifies that any payment made by a client to the contractor is enough to pay for any goods or services rendered.
Absolutely ask. Paying too much up front offers the homeowner minimal leverage if the quality of work does not meet expectations or contractual specifications. Try to establish a reasonable pay schedule, such as paying 10 percent of the total cost for each 10 percent of the work that is completed. Include this payment plan in the contract, as well.
Before any money changes hands, there should be a contract to sign. Make sure the specifics of the work and all costs are listed in the contract, including details. If you forget to have something included in the contract after signing it, there's rarely a chance of recourse.
Ask the contractor for proof of their certification before signing anything, as well as their proof of insurance. You should also check your homeowners insurance policy to see if they offer coverage for contracted work. You may want to call your insurance provider and ask for more details on what your plan will and won't cover.
Yes. Plans for how the work site will be cleaned at the end of each day as well as at the conclusion of work need to be put in writing. An experienced general contractor should make every effort to keep the workspace clean and prevent dirtying or damaging any other area. Even so, talk with the contractor about the daily schedule, the logistics of transporting workers and equipment, and how cleanup will be handled.

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