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01/17/2014
By: 10till8li
Moroni's BMW Specialists
I just moved to the area and my 750li showed a transmission fail safe and my vehicle refused to accelerate. After speaking to the local bmw dealership and getting the worst customer service imaginable not to mention an outrageous quote on a new transmission that they insisted I had to have. I read a few reviews in here and headed to maroni's. First thing first I explained my problem on the phone and received an estimate based on my description. Came in the next day and out comes maroni himself this guy is very personable and extremely knowledgable. He explained what he thought the problem was and made sure I knew what he meant and went to work on the issue immediately. I picked up my vehicle a few days later and he explained what he had done and said he suspected another issue as the culprit and to bring it back if the light shows again. Unfortunately a few days later it showed again so I bought it back he went back to work on it. The guys in this shop know their stuff they kept In touch and researched the issue in depth the two days later they called and told me "I got it" turns out it was an issue that the dealership had no idea how to fix ordered the piece at no extra charge my car now drives like day one. This is where you want to be if you have an import I wont let anyone else service my vehicle from now on.
06/25/2015
By: Humberto torres ..
Rudolph Volkswagen Servce
I TRAVELED FROM GRAPEVIBE, TEXAS TO EL PASO ON MY 2012 GTI ON JUNE 20TH, 2015. JUST WHEN I ARRIVED TO EL PASO, TX I NOTICED THAT MY VEHICLE WAS ACTING FUNNY, IT WAS STALLING WHILE I WAS DRIVNG AND WHEN I WAS AT A STOP. I BARELY MADE IT HOME SO I SPENT THE NIGHT LOOKING FOR THE REVIEWS ON LINE ABOUT RUDULPH VOLKSWAGEN. THE REVIEWS WERE EXCELLENT, SO I DECIDED TO TAKE MY VEHICKE THERE.MY SERVICE ADVISOR ALEX HATORILLA PROVIDED ME WITH THE MOST AMAIZING CUSTOMER SERVICE IN THE WORLD. SHE DEALT WITH EVERYTHING FOR ME, FROM THE EXTENDED WARRANTY, RENTAL, ALL THE WAY TO MAKE SURE MY VEHICLE WAS DELIVERED ON TIME FOR MY TRIP BACK TO GRAPEVINE, TEXAS. THE MASTER MECHANIC JHON ANSELL WAS SO PROFESIONAL TO THE POINT WHERE HE SAID "I WOULD STAY LATE IF I HAVE TO TO MAKE SURE YOU LEAVE ON TIME ON THURSDAY"I AM JUST SO GLAD AND CONTENT WITH THIS EXPERIENCE THAT I HAD TO SHARE IT WITH EVERYBODY OUT THERE, AND WOULD LIKE TO ADD THAT THE SERVICE DEPARTMENT HERE "BENT OVER BACKWORDS" TO HELP ME AND MY FAMILY TAKE OUR TRIP BACK ON TIME FOR ME TO GO BACK TO WORK.I GUESS THIS IS ONLY ONE REASON WHY RUDOLPH VOLKSWGEN IS THE NUMBER 1 SERVICE DEPARTMET IN THE NATION.THANK YOU VERY MUCH ON BEHALF OF AND FAMILY AND I.
06/14/2013
By: oscar_m
Texican Transmissions & Motors.
Awesome Job!!! First of all, I had never done business with this shop in the past, until about two weeks ago. I am one of those people that dont go to a mechanic that is not recommended, but my transmission was in need of a complicated repair and I knew it had to be some one certified, that way it would be worth spending the money. I went by the reviews the shop has online, everything I could find. I could not find a dispute unresolved. So I went for it, they offered a fair price for the repair, kept me updated. When I went to pick up my SUV, Johnny (the owner) showed me the parts that were replaced. Excellent customer service. After I picked up my SUV, when I came home I noticed a wired noise, I took it back the next day, and Johnny checked it out right away. They replaced the part that needed to be changed with no extra charge. He said so him self "if its something we did, we will take care of it." and he did just that. Not only that but the warranty I got on my rebuilt transmission is good for one year and valid nation wide, so this was a good investment. So overall, a job well done!!
11/13/2016
By: mark.nixon.798
Texican Transmissions & Motors.
I was visiting El Paso for a week. I found myself dealing with a dead Corolla 2 days before my return trip to Utah. I suspected a starter as the battery voltage was perfect. I was sorta in a pickle. I picked this business ONLY because he was close to me. Just a shot in the dark. I researched them a little beforehand on the BBB and saw an A+ rating, so I had the car towed there and crossed my fingers. Well, the owner Johnny called a couple hours after my car was delivered to him, and confirmed yes it was a dead starter. He told me a price, which I later confirmed by phoning a Toyota dealer, was LESS than half of a quote from a dealership in El Paso. He said it would be done the next day, and even offered to bring the car back to me. I was able to get a ride there the next day after he called again telling me it was finished and the quoted price was exactly what I paid. LESS than 24 hours and he was done with it! Johnny was very professional, and very nice. I may never need a mechanic in El Paso again, but if I do, I won't go anywhere else. Overall a very fast and fair deal. He saved my cookies!
09/08/2016
By: R S.
Tinkertoy
Just a great "First-Class" shop!I took my Volkswagen Jetta into this place to have the transmission replaced along with the clutch and some other things. I can honestly say I have finally found a shop who does things right!From start to finish, the pricing was fair and straightforward, no surprises during the process... just a "good and honest" place!The work was performed right on time, a day early to be specific. Not a single flaw in their work.They took the time to explain everything beforehand, I was very comfortable from the get go all the way through!Thank you to Patrick, Mike and Bill and to the rest of your team! You all were truly courteous to do business with... you're really doing things right!I've already recommended others with absolute confidence and I will continue to spread the word. I could not be anymore satisfied!It's never fun taking your vehicle to a mechanic shop to begin with, Tinkertoy is about as easy as it can be.Absolutely 100% Recommended!
05/25/2013
By: elviys
Royalist Masters Inc.
Year- 2002Jeep Wrangler Sahara Ed. brought in w/ 90k+ milesWork- new engine, new radiator, new thermostat, new fuel injector, new spark plugs, new crankshaft, and new idle speed control. (pretty much everything that runs in my car had to be replaced because the dealership hid all the small problems that turned into huge problems down the line for a person who is not car savvy)Review- Good work, good people. Located in not so busy place so it was easy to find it and to actually turn into the shop and not have to wait to pass 3 lanes of traffic. offered me a military discount which is always nice. They made my car run like its brand new. Even picked me up in their vehicle from home and took me to my bank then back to the shop. very prompt and polite. It was my first time really going to a shop and they made it a great experience. time to drive my jeep again! thanks, i would recommend this place for any fix on any vehicle.
12/29/2014
By: Gabriela C.
All Tech Auto Center
The owner at All Tech Auto Center was very friendly and helpful. I am very happy and satisfied with the service I received. I brought my car in very bad condition, it was leaking transmission oil and had several other issues of which I was previously aware of. After comparing with other shops, the owner at All Tech gave me the best price by far and provided the most attention to the issues with my car. They took my car in as soon as I was ready and completed the work in a timely manner, just as they stated they would. My experience with them was very pleasant, which I am very thankful for, considering I've had negative experiences with dishonest mechanics in the past. I'm glad I found a place I feel I can trust.
11/15/2012
By: ilohman
Moroni's BMW Specialists
Highly recommend them for repairs on any car. I own a 525i BMW. My car would not start had to jump start it. Drove it straight to dealer thinking they would be able to help me out. Well guess again. They gave me some story and told me they were extremely busy. I thanked them drove straight to Moroni's had a choice to charge up battery or buy a new one which will last me another 6years. I bought a new battery. They got the battery installed it and had it ready for me while I waited.This has been the best experience I have had with any service department. I am truly a satisfied customer and would recommend them to anyone who has a BMW or any import car. Thanks Guys you made my day. Friendy people great price.
09/24/2012
By: pcorsmith
Best Wrecker Service
Last Monday your best Tow driver Richard was a godsend!... other than providing great customer service associated with a AAA tow... Richard went above and beyond being a towtruck driver... He helped me determine what the problem was with my old Nova. Once he left, he reminded me to go back where he picked up the car..perhaps the missing piece might have fallen in the street. My ride to work showed up and rightbehind him was the tow truck again..? Richard jumps out with the missing piece ofthe clutch that broke!. A well worn 7 inch metal rod that was the culprit..Sorry for takingso long to Thank You Richard... but THANK YOU! ....Best Towing...Richard deserves araise.. he does his job well. PCORSMITH
04/02/2014
By: vanessa.plumley
Brake Masters #206
I always get my oil change at Rudolph Jobs Honda. (I drive a civic) At a routine oil change Rudolph informs me that my brakes are bad and need to be replaced. I think to myself I've changed both front and back within the last year. .. I decide to go to brake masters. The manager here is very nice as are all associates. They get busy do take your vehicle early. Turns out my brakes are in great condition and are not worn. They checked them for free and even fixed a light that was biking on the dash board on and off at no cost. I will continue to go here for all future oil changes..
Tips & Advices
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill. The best way to combat these types of problems is getting a written estimate before work is done so you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage.
Yes. Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop.

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