Highland Pool & Spa
Spas & Hot Tubs
6654 Edwardsville Crossing Dr Ste A, Edwardsville, IL 62025
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I had the same exact thing happen to myself as Kat the mystery shopper over a year after the fact. I call three different times during normal business hours and all three time was transferred to the voice recording. Then when visiting there store found it closed at 5:36pm when the sign on the door listed 6:00pm. There was one employee inside on the phone just laughing away with the conversation that was on going for a good 5 minutes before I left. It will not bother me at all to drive the 40 mile one way to visit Watson's pool and spa in St. Charle's, Mo any more.
I called this store five times, during regular business hours, and never got a live person; just an answering machine. Even though they were not able to service my hot tub that I bought used, I decided to go there for my chemicals today. Their website indicates they are open until 7:00, there was a handmade note on the door that said they were open until 6:00. I arrived at 5:45 and they were already closed. There was someone inside, who saw me, but she ignored me. This was disappointing and, unfortunately, they lost a new customer.
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