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Same owner as Perfume Romance also in the Menlo Park Mall. I have purchased cologne from this location on more than one occasion. Prior to my last purchase, I returned the cologne (next day) because it had no scent...at all. The owner's son agreed and exchanged it without a problem. The second bottle smelled great to the very end, so I had no problem buying from them again. I traveled the next day and was away for two weeks. It seemed fine at first, but after two weeks the cologne lost its scent. I went to the mall with the cologne and my receipt expecting some kind of credit or exchange, but owner refused any kind of credit or exchange. His only response was that I can't keep buying cologne and returning it. In disbelief, I told him if his son acknowledged the other perfume had no scent at all and exchanged it without hesitation, then clearly there is a problem with their product. He insisted there was nothing wrong with the first bottle I exchanged and that he kept and PERSONALLY used the cologne himself. I told him if he can tell me that he kept and wore the cologne his own son found defective, than he has NO INTEGRITY WHATSOEVER!!! It was such a boldface lie, that I actually asked him three times just to look him in the eye as he swore he himself wore the defective cologne. How can I expect to reason with a pathological liar. Bottom line is that it appears this merchant purchases product that has become compromised (exposure to elements) and not suitable for sale in legitimate retail establishments. Stay away from this place.
Don't buy from here. Bunch of crooks. Bought something and gave us a hard time with return after 5 minutes.