11000 Viking Dr, Eden Prairie, MN 55344
- Mon - Fri
9:00 am - 5:00 pm
General InfoLifetouch s group of subsidiaries include Lifetouch Publishing, Lifetouch Portrait Studio, Lifetouch National School Studios, Lifetouch Church Directories and Portraits and Media Productions. Lifetouch is a company that provides professional portraits for preschools and schools, houses of worship and the retail market. With operations in all 50 states and Canada, Lifetouch is one of the largest employee-owned photography companies in the world. Lifetouch Publishing is a provider of school yearbooks to junior and high schools throughout the United States and Canada. The company also preserves school portraits and memories with quality keepsakes for schools, students and families from preschool through senior high. Lifetouch maintains an office in Eden Prairie, Minn.
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They came to our church and did the high pressure sale for my pictures, I ordered a disk for black and white pictures to use with my business, when I opened the disk the pictures were in color and I was not able to edit them, I called and have been getting the run around, this is a con job of the first degree.
A complete disaster! Trying to pay for pictures after picture day is a joke! I went to their website to pay with a credit card, an option listed on the initial order form. I repeatedly ran into weird problems and discovered quickly there was no one I could call for help! The school has no idea and there is no phone number listed on the order form or anywhere on the website! The only an options for obtaining help on the site are to fill out a questionnaire with the "promise" that one of their customer service reps " ...Will contact you right back", or to do a live chat. After receiving no reply from the questionnaire I filled out I clicked on the Live Chat option and an automated response popped up stating that "No representatives are currently available to help you". And I could go on.... There are more quirky ineffective aspects in dealing with this company but payment and the ability to receive my orders are currently is my biggest complaints.
Do not get scammed by this company. They charge you for poses and pictures and do not let you see the proofs or select the best shot . They cash your check before you even get a chance to see what the picture you are stuck with looks like. Our children have been getting school photos for six years and these are by far the worse we have ever seen. We will take our children to a private photographer if our school ever decides to use this disgrace of a company again. I am extremely bothered that they would not include our children in the class photos unless we purchased one of their photo packages. This is morally wrong and this company should be ashamed to be conducting business in this manner. If a family did not have the means to purchase photos, their child who is part of the class would be excluded even though it would not cost a penny more to have a child standing next to their classmates in a group photo. Shame on you Lifetouch!
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