Once again, dealing with NuMotion trying to get an order filled SINCE THE END OF JULY!! A simple order, nothing dramatic but this is just another example of how horrible their so called customer service is! You wait weeks to get a reply or a return phone call and you get one ONLY if you're lucky....their usual mode is to just ignore you. I cannot believe that if you go to the NuMotion website, their corporate business goals are GREAT customer service. Is this a joke NuMotion?? Real funny....not!! Perhaps NuMotion corporate is not paying attention to their business in Eau Claire, WI? If they were, ALL employees there would be FIRED!! There ARE other options for us in this area and traveling to St. Paul would be well worth it to find a company who is not only competent but one who cares about it's customers. This certainly is NOT NuMotion!!
Literally the worst customer service I've ever dealt with. Ordered new wheels a month ago, still don't have them, not even an ETA. Also left me basically bed ridden for a week before they came to fix my pad, left me with a loaner pad that was ill suited for me or my chair, and took just over A WEEK to do a messy patch job that I could've done with a 4 year old's imagination and some tree sap. If you're expecting the care our expertise you got from reliant rehab, prepare to be severely disappointed.