⚠️⚠️DO NOT GO HERE⚠️⚠️Been going here for almost 3 months. When my puppy injured her paw, they kept giving her x rays but no diagnoses. They kept insisting it was broken and that I needed surgery. They referred me to a great surgical vet. However, everytime we paid a visit to Northside, the vets kept changing so each one kept giving her an x ray! My puppy got x ray 3x and I refused to pay for the second one because the second vet took x rays without my knowledge. Finally after a month, the 3rd x ray was to determine if I can remove the cast, instead I get the same answer that they believe it to be broken. This time it was Dr. C that we met. She said she would email the x rays over to the same vet surgery specialist and get back to me when she gets a reply. I waited 5-6 days before I called them to complain. Her first excuse was that she was too "busy", then her second excuse was that she thought the other vet would get back to me so she blamed it on miscommunication. I told her straight up that being too "busy" was an unprofessional and invalid excuse and I asked why she would think that the other vet would get back to me when we were her patient. She made a mistake not getting back to me and that was her actions to atone for, no one else! After sharing my horrible experience with other people, they have come out with their horror stories about this place as well. If you love and care for your pet, please take them elseswhere. This place is where pets are treated like profit margins.
I can't say enough about my first experience today at Eau Claire Animal Hospital. I brought my cat, Lantis, in for what I *thought* was just an abscessed tooth. Dr Mathers examined him and it turned out that he had a malignant tumor in his jawbone and there was nothing she could do.She was extremely compassionate and gentle with me. We were both blindsided by the diagnosis and the fact that my boy only had 1 - 2 weeks left, by her estimation. I made the decision to not let him suffer anymore and let him go with some dignity. Not only Dr Mathers, but the entire staff were so wonderful and sympathetic. It was an incredibly difficult time, but it was made a little easier by their kindness. I have 2 other fur babies who will definitely benefit from the care by the staff at ECAH and I will recommend them to anyone!