Appliance Depot in Eastpointe, MI with Reviews - YP.com
09/06/2013
By: teriosoccer
Koolzone Appliance Outlet
On July 20, 2013 this customer came into our store with his family and inquired on the Viking Stove on our showroom floor. He debated the price and condition of the stove with our salesperson for over an hour and a price was eventually agreed upon. This customer agreed on the price of the stove and understood that this stove was final sale, as described on our receipt, “damage on the side as is”.However, our salesperson explain to this customer that we would go above and beyond our customer service expectations and order a new door and hire a service technician (at our cost) at which the customer agreed to. We have had our service technician complete a thorough inspection of the oven and it is 100% completely safe for consumer use. The customer also conducted his own inspection in the store and thoroughly inspected the merchandise. At the point of sale, the customer was satisfied with his purchase and he and salesperson agreed upon a price of $2199 as it priced for $3500. This stove retails for $5999.Koolzone USA delivered the stove to the customer’s residence in Rochester Hills at no cost. Customer refused delivery citing that Koolzone USA did not repair the stove and accused Koolzone USA of selling scrap merchandise, which is false because there is a serial and model number on the stove. The customer understood that there was a dent on the side of the door, as is mentioned on his signed receipt. Koolzone USA is a scratch and dent store; as well offer our customers the best possible deal as well as excellent customer service. We are a showroom that offers discontinued merchandise, floor models as well as scratch and dent merchandise. We also offered a one year warranty on the stove to customer at no additional charge.On August 1, 2013, this customer came into Koolzone USA threatening our employee and arguing with our salesperson. Our salesperson was willing to work with the customer and to deliver the stove again, yet the customer was very disgruntled and continued to make a scene in the store and was finally asked to leave. This customer has not picked up his stove and Koolzone USA will now be forced to charge the customer storage fees as well as restocking fee.Our policy is clearly stated in the store, as well on the customer receipt. “NO REFUND OR EXCHANGE” is clearly stated on the receipt. Koolzone USA is asking that the customer come pick up his merchandise immediately or he will incur a daily storage fee of $30 from the date of purchase, July 20, 2013. He has yet to do so.
07/07/2014
By: Robert R.
Koolzone Appliance Outlet
i would most definitely give this store 5 star the at the front desk has very good customer service. i called in the store expalined to her what i was looking and when i got ther she had it and gave me a very great deal on it for i would recommend this store to anymore
07/07/2014
By: Ashley M.
Koolzone Appliance Outlet
i was amazed at the things they have here they have good quality pieces for low prices been doing business with for years they just open a new location on the east warren & lakepointe right next to the family dollar when they say they beat all deals they really do
07/07/2014
By: John R.
Koolzone Appliance Outlet
Very very down to earth real guy no BS great hospitality cheap prices been knowing and doing budiness over 10 years and let me tell you shop has come a long way from 10 years ago sales new and used appliance I recommend to anyone for the Gratiot Eastpointe location
07/07/2014
By: Johnny J.
Koolzone Appliance Outlet
When i went to this store they showed me nothing but the up respect and was very patient with me and let me take all the time i need to figure out what i wanted if you looking for tv's appliances or furniture this definitely the place you want to go
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07/29/2016
By: Rem R.
MR.APPLIANCES
i like this location they have good service & warranty cover everything part & labor go do your business with this company
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09/19/2016
By: Jimmy F.
Searzone USA
They have a lot of great appliances and furniture best selection i ever seen and there customer service is excellent
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07/07/2014
By: Jimmy F.
Koolzone Appliance Outlet
Great Store Nice Products Good Customer Service
Tips & Advices
Aftermarket replacement parts can be perfectly safe and reliable, but be sure to do your research. If replacing a more integral piece, such as washing machine’s water pump or a thermostat for a busted water heater, it might be best to purchase new.
Replacement parts generally come with warranties extending anywhere from 30 days to five years, depending on the original price, the nature of the fix and the age of the part itself.
If you’re seeking new parts repair companies will generally mark up their prices slightly--particularly at a major national retailer. However, used parts are typically discounted.
Cheaper used appliance parts can be found online or at many local, independently owned retailers, along with ecommerce sites such as eBay. Major retailers, however, generally limit their selection to unused, full-priced options.
Second-hand appliance parts are generally anywhere between 50-75% cheaper than new ones, but warranties might not extend as long and the parts may be less reliable or come with a shorter lifespan. Be sure to research the source of any second-hand parts to ensure the dealer is reputable and the part itself reliable.

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