Never have had a problem until today , 3 of my nails were crooked , so I went back. They placed me back with the same man who proceeded with an attitude, just filing the nail down versus fixing it properly, and he filed one of my nails shorter that all the others , and didn't even wait for me to tell him that he did the exact opposite of what I asked. Will not be going back , very rude
I always go to Pro Nails and LOVE them, but this day I was at PetSmart and just went next door. TERRIBLE SERVICE. Went in for gel nails and a manicure and asked for matte polish. The matte polish didn't work with the color, not their fault, but they kept trying. The red color was coming off when rinsed with alcohol, so the color was splotchy. At one point, I told them I had to leave, I was on lunch (I had already been there for an hour and a half). The manager came up to me, told me to come back any day that week, that'd he'd fix it for me. I go in two days later after work to get them fixed. New manager- I can't find my receipt and I can't remember the lady's name that did my nails. After I explained to him that 1. there was a different manager there two days before 2. he told me he would be there so didn't take my name and 3. the employees don't wear name-tags so I didn't know her name, someone that worked there FINALLY said, "oh yeah, I remember her." The manager starts yelling about how I have to pick the same polish I used last time I told him that I would love to, but the polish didn't work right, but I would pick a similar color. He also said he would "Let it slide" this time since I didn't have my receipt. I was so over it. 30 minutes later, my nails are breaking off because apparently the lady two days before put about 10 coats of gel polish on and they couldn't get it off! New lady did a very sloppy job. Will not be returning.