Shenandoah Life Insurance in Durham, NC with Reviews -
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By: Kristyn L.
Charlotte Weaver - State Farm Insurance Agent
I hands down have never been happier with an insurance company then I am with State Farm. The customer service is completely amazing and I have never had better service ANYWHERE than with the associates at the Charlotte Weaver State Farm Agency. There is a wide selection of plans with even more personalized individualism within each plan. I was attended by the Customer Service Manager, Armante, whom went above and beyond to assist me with my needs. Armante helped me decide which plans with what coverages would be the best for me and in my price ranges. I would highly recommend them to anyone in the market for insurance!
By: Joi M.
Charlotte Weaver - State Farm Insurance Agent
The saying "Like a good neighbor, State Farm is there." is one hundred percent accurate. I have been with State Farm for a few years now, and I have absolutely no complaints about them. I feel like the people in my agent's office are family. I can trust them to get the best policy to fit my needs. They are reasonably priced, are helpful and patient, and have great agents. My main thing is the excellent customer service I have received. Armante has always answered my questions and explained everything in words I could understand. He will tell me if there are any discounts available. The customer service is great! I would recommend State Farm to anyone in general who wants dependable and affordable auto insurance.
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By: Candace H.
Larry High - State Farm Insurance Agent
We began a business insurance policy in Sept. 2015 with the previous insurance agent. We received a confirmation of our premium and monthly payments and everything was in order. In December, a copy of our policy arrived in the mail dated late November, along with a bill stating that our premium had increased from $512/yr to $1,039/yr - which was far above any of the quotes or past polices we've had. We called the office only to discover that our original agent retired and this new agent had rewritten our policy because the original quote was "incorrect." We cancelled our policy and received confirmation, but six months later we continue to receive bills of past due amounts to cover the "difference." This business is HIGHLY incompetent and State Farm should be ashamed of themselves. We are now with another insurance company and very happy with our service and communication. STAY AWAY!
By: helpme13
Debbie Leonard - State Farm Insurance Agent
AVOID this office at all costs--they are only concerned about one thing--collecting your premiums--Customer Service is NON-Existenet!!!!!! Agent never returned ANY calls after numerous messages left needing immediate help!!! Makes me wonder how involved they are in their business. Had to handle my SF claim all by myself. Lots of S Farm options in Durham--I would not choose this one!!!
By: runningwithscissors2
Andrew F Jones Agency Ins
I was stressed out and they calmed me down by taking the time to help me through my individual situation. I've told everyone they should give the agency a call!!
Tips & Advices
Insurance agents will often try to "upsell" on various extra products that may be useful for certain people, but are generally excessive for the average consumer. Stick with basic plans that cover as much as you need without any additional costs. For example, if the annual cost of your auto insurance is 10 percent or more of the total value of your car, drop all but the most essential coverage. This is especially applicable if the car you drive is older and could be replaced with savings. Otherwise, you are paying for insurance that will never actually benefit you in the event of a serious crash.
Yes. Even after you've chosen a plan and started paying into it, consider looking around again when it comes time to renew the policy. Consider using an independent agent when searching for a new insurance policy. While traditional agents can still find a good deal, independent agents can choose from a variety of providers and tailor your coverage to your specific needs. The Internet has also made comparison shopping easy. Potential customers can often get free quotes online very quickly.
Send your insurer a claim form for each beneficiary in the plan, as well as a certified copy of the policyholder's death certificate. With the proper information, life insurance claims are generally straightforward. Problems may arise if the policyholder has died within two years of opening the policy. In this case, an attorney may be needed to settle the claim.
In the case of damage, take pictures of the affected area as soon as any safety or health emergencies are resolved. Take note of what happened and all the relevant circumstances and report to your insurer as soon as possible. If any of your possessions were damaged, use an inventory of your important assets and make note of this in the claim. Once an adjuster has made their own report, review it for accuracy.
If you're involved in an accident, you need to call the police right away and have them document the situation. You can file a claim upon obtaining the police report. It's also a good idea, if possible, to take your own notes to record: what happened before the accident, the date and time, traffic signs in the area and road conditions. Also get the other driver's name, address, license plate number, and insurance information. Even photos taken with a cell phone camera can help the claims process. Once you have this documentation, call your insurance company right away.

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