Happy Hounds in Durango, CO with Reviews - YP.com
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  • 1.Healthy Hounds & Fat Cats

    21738 Highway 160 # Us

    Durango,CO

    0.67 mi

    (1)

    Leanne and her Cassi really love what they do and it shows, they do such a great job with the dogs. They really go out of their way to help out their clients as much they can. I highly recommend the

  • 2.Happy Paws Pet Spa

    1301 Florida Rd

    Durango,CO

    2.10 mi

    (1)

    No professionalism at this business, new owner is the rudest business person I have ever met! I have not brought my fur baby in since the spring of 2014 and wanted to get her groomed before the holida

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12/15/2016
By: Holly W.
Happy Paws Pet Spa
No professionalism at this business, new owner is the rudest business person I have ever met! I have not brought my fur baby in since the spring of 2014 and wanted to get her groomed before the holidays. I made a mistake and made an appt at Happy Paws not realizing it was in anther town - thinking it was our local one. I went in for my appt and the owner was less than happy when I walked in the door. She told me I did not have an appt and she was not taking new clients. I explained what happened with the appt and that we were not new clients, this was the only groomer I have ever used in Durango with my dog who is now 12yrs old. She proceeded to tell me she had never seen my dog before, I told her it had been a couple years since we had been in, but again that this was the only groomer we have ever used. She treated me like I was lying and was so rude in the process. I am so appalled with how I was treated, how rude this business owner was, how she argued with me about the validity of whether or not my dog had been there before. She explained she destroyed all old records for clients, so I said well mine was probably one of the files that she destroyed. She said she did not recognize my dog. I am appalled with the lack of professionalism & the rude treatment, I have never had an experience like this one. Even if this woman decides to take new clients I would not give her my business or give her a good word to get future clients. Just a mean and rude business owner, not a friendly person, unprofessional and wow just thinking about the way she treats people - take your fur babies to someone who is nice and professional. I miss the old owner Carrie
03/06/2015
By: Blk4wht1997@hotmail.com W.
Puppy Love Kennel
Puppy Love Grooming is ABSOLUTELY the best in the area! Given our wonderful experiences with all of our dogs, we are confident in saying the owner and her staff are wonderful, professional, and caring people with all the pets they provide service for each day.Kris, the owner, provides you with honest and professional tips to enhance optimal health at home with your pet. Given the fact we moved to this area from Lexington, KY where we had great vets and groomers, it is truly a blessing to finally have been referred to Puppy Love by a veterinarian in Farmington. We also found Bayfield Animal Hospital as a result of talking with Kris, so we gladly make the 90+ mile trip from our home in New Mexico for both Puppy Love and Bayfield Animal Hospital now without hesitation.For those of us who feel our pets are truly an extension of our family or simply the only children in the house, Puppy Love is precisely where you should trust to board and groom your treasured babies! They are quite simply the BEST of the best!
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06/04/2013
By: mydog364
Puppy Love Kennel
Puppy Love Kennel is the most caring facility in Durango. Even though it is an older facility, NO ONE takes more care to treat and groom the dogs to perfection. If a person asks, Kris, the owner, is more than happy to take extra time to help the owners select the correct food, how to groom pets between scheduled appointments and to make kenneling guests feel comfortable. The entire staff is well versed on the proper handling and controlling of animals to make the animal feel secure and safe! They are animal people through and through!
Tips & Advices
Many people fear that their pet will be injured at the groomer, but incidents of serious injury are infrequent. For minor injuries , it is appropriate the groomer pay the vet bill, and can usually be worked out between groomer and owner. For moderate to severe injuries, you can attempt to activate groomer’s liability insurance to cover medical expenses. However, be aware that most groomer contracts stipulate that the business does not assume responsibility.
Staff at groomers know that there is inherent risk when handling animals, and they are familiar with being snapped at or bitten. However, it is not a normal occurrence or something you should ignore. Many people choose to cover medical expenses or pay extra--at minimum, apologize and get the dog into behavior classes. It is a given that  you should sedate or muzzle the animal for all future grooming sessions.
It is always recommended to make an appointment to get your pet groomed. While some groomers, especially in the larger pet stores, can accommodate with short notice, popular neighborhood groomers are often booked out two weeks out or longer on weekends.
If your pet has sensitive skin, let the groomer know when you set the appointment. But be aware, all dogs have sensitive skin by human standards--their skin is much thinner. Therefore, you should be on the lookout for signs of sensitivity, and reduce it through regular grooming with gentle, natural shampoo and conditioner. Oatmeal shampoo is a favorite. Daily brushouts and omega oil supplements are recommended for every day at-home care.
For various reasons including insurance clauses and pet-owner relationship dynamics and behaviors, groomers prefer owners don’t stay with their pets while being groomed.

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