In mybook®Car
(770) 476-2800

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3180 Satellite Blvd, Duluth, GA 30096

Closed Now
Tomorrow

9:00 am - 9:00 pm

Regular Hours

Mon - Sat

9:00 am - 9:00 pm

Sun

12:00 pm - 6:00 pm

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TollFree: (888) 521-0876

Payment Methods

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Add Your Review

  • Lauren V.
    Details
    Overall
    Expertise
    Professionalism
    Selection
    12/07/2016

    My bad experience started out with my finance person asking me if my husband was going to come and pay the down payment on my car. because i guess women don't carry money? I later found out my tag paper work was sent to an old address which was NO WHERE on anything i gave him. When i came to see him to correct it he refused to see me and had a receptionist carry a sticky note back and forth to correspond with me while he looked at me through the glass of his office. This was only the surface of what was to come. my car was having issues starting switching into hybrid mode and was getting low gas millage so i brought it in for service they kept it overnight and the next day i was informed that one of the mechanics had taken my car overnight to his home and had videotaped something while driving (i didn't give anyone permission to take my car to their home over night)they also let me know that the issues i had with my car were all due to the way i must of been driving. When i arrived i was pretty flustered and then i was informed they could not locate my key i later found out someone had dropped it down something in the shop this went on for an hour. I finally begged them to let me leave back into the loaner because i was late for work. The next day I returned and they they AGAIN took an hour to locate my CAR my key. Two times on different days i stood in the cold with my belongings outside for a considerable amount of time while these serve advisors helped other people before me and couldn't find my keys all while telling me it was my fault i was having these issues. I called the GM of audi gwinnett and i expressed all of my concerns even though i did see him while all of this was happening to me and he never stepped in. we spoke and he promised me a return call and some answers and that i would have some sort of solution. I never did get that call back the service manager did offer to look at my car again but only after he got back from vacation

  • user avatar
    Lee G.
    09/26/2014

    8/17 bought 2014 Q5 from Audi G. Temporary tag until 9/17. 9/16 tag not arrived. Called. Stacey Settle who sold me car left me voice mail that Audi G sent my title/registration into State "weeks ago"; blamed the Tag Office for delay (I still have the voice mail). Took off work and went to Tag Office; Audi G hadn't sent ANY paperwork. Stacey Settle flat out lied to me. Went to Audi G. They hadn't even gotten the title for the Q5 from Hall County CU, let alone sent the paperwork into the State. Claude Brackett assured me Audi G would "walk it through" when title arrived. Called Hall Co CU today, 9/25, and title was delivered to Audi G 9/18/14 (tracking on envelope). Called State and Audi G STILL hasn't sent title/registration into State. It's already 8 days into extended tag (that I had to wait in line for) and can't get another. State says I will have to "park the car" after 10/17 until Audi G bothers to fix this. Can't get straight answer from Audi G. Stacey Settle never returned my calls. Spend your $40,000+ with an honest dealership and customer service beyond getting your money. Audi G = Nightmare.

  • Editorial review from Citysearch
    susanaw189575595
    06/27/2012

    Larry was helpful and courteous. We had a great experience with Larry and Gwinnett Audi

  • Editorial review from Citysearch
    PetraCoakleyn044
    06/21/2012

    We were looking to get the Prestige S. line Q7. We called every dealer in the state and nobody followed up with except Byron Barris. We are extremely happy and proud owners of a Q7 we got through Gwinnett Audi. Hope all other Audi Dealers worked the same way.

  • Editorial review from Citysearch
    dolemite321
    06/14/2012

    Great job by Larry. We purchased the car from Larry Versus other Audi Dealership based on our comfort-ability with him versus the other dealerships rep.

  • Amazing service! I am a military member
    HBlount955
    05/31/2012

    Amazing service! I am a military member and Byron Burris and the sales team bent over backwards to meet my needs and my time constraints. I did alot of research and went to those "" other dealers "" and was instantly put off by their bad attitudes, poor service, and higher prices. Byron got exactly what I wanted and treated me like I was his only customer. Thanks Gwinnett Audi for helping me get my new car!

  • Byron has been very professional and
    Sillyr0x
    05/29/2012

    Byron has been very professional and down to earth. He made us feel comfortable and at ease. We sent an email and he responded back right away. Then he also followed up with us the next day. This has been an excellent experience from the email until we signed the deal and took the car home.

  • great service!
    SamIam01
    05/11/2012

    I have been communicating with Larry Berger for over two months. The entire experience has been wonderful. Larry has remained professional & pleasant throughout the process and very patient. He has constantly stayed in touch with me even when it seemed nothing was going in the right direction. I thoroughly enjoyed my buying experience & would recommend Larry to all my frends - Thank you!

  • Perfect
    dalontew
    02/17/2011

    This was a perfect transaction! I got excellent customer service. We will be Audi customers for many years to come.!

  • Very Courteous
    gregross60
    02/15/2011

    Stacey was great! She was very knowledgeable and courteous! She didn't pressure me at all. She was very efficient as well. The experience was enjoyable.

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