One of the best salons in Atlanta!I am the Owner of Sugar Salon and didn't even realize that these negative reviews were here until a client informed me. I set this YP account up years ago when I first opened in 2008 and don't remember the log in info, so had to set up a new account to address these reviews. I as a Business Owner first find it very disheartening that someone would go online and write an online review that is: unfair, untrue and where there was never any complaint made to me or my salon team. The review written in 9/2009 seems to be written by a disgruntled former team member. This is definitely a untruth, because anyone who knows me, knows that I care about my salon team, as well as any client who graces my doors. It would behoove me to do so if I wanted to remain in business. I have survived the recession of 2008 by caring about clients and by building a strong brand. The review written in 7/2013 is also untrue. My salon team cares about the service times of clients; I do not want any client sitting in the salon all day long. Therefore we have structure at Sugar Salon, whereby natural hair clients are draped and detangled by our Assistants, so that the hair will not be tangled, matted up or "torn through" as this person stated. I am the Owner and I too have natural hair, I take pride in the fact that my team is trained to detangle natural hair prior to shampooing the hair to avoid matting, breakage and suchlike And we also do a pre-poo and this is all done at no extra cost to the client. This is because we care about natural hair clients and in all honestly, everyone on my salon team has natural hair.The review from 2/2013 is also untrue; I have never ever burned anyone's face. And do you think that someone who got their face burned would be writing an online review? I think they would be doing more than that. And I would also like to add that being that I opened up as a new salon, under a brand new name (Sugar Salon) that nobody had ever heard of. And the recession started two months after I opened and Sugar Salon has survived, that should be a testament of the great service that we give or we would have closed down months after opening. I am appalled at how anyone would write a negative online review about any: salon, restaurant etc, without giving the Business Owner an opportunity to rectify or address the matter with you first. And to go online to write untruths about my salon or any other salon, is a disgrace. I take my hat off to all the Business Owners and other Salon Owners who have to deal with untruths like this and still manage to build a fabulous brand and come out blessed and ahead. Many blessings!
In response to the previous post I disagree with you 100%. I have been a client of Driz Hair Salon for over a year now since i moved here from Chicago and from day one they never disappointed me. They run a NO WAIT environment and because of that they take there appointments VERY seriously. So if a client ahead of you is a few minutes late which will affect your service time they are sure to contact you and keep you abreast of the situation. I mean come on, you yourself claimed they called you to inform you, which salon is going to do that? they will rather have you come on time only to have you wait until they finish the 4 or 5 clients before you! You sound spoilt and bitter because in your whole review you did not even mention the quality of work which was clearly adequate enough to bring your daughter a second time. Not only has my hair grown since I've been going there (I previously had relaxer damage) but I haven't had to go anywhere when I need a change of style as they do relaxers, weaves, color and even Braids. Ladies if you are seeking a salon that cares enough to communicate with you on your needs rather than treat you like a number this is the Place! Calm, CLEAN and Professional Environment very happy i found them!!
I went to this salon for the first time and was very pleased. I read these reviews, along with several other reviews and found that the majority of reviews were very positive. I am a woman and know that some time we as women can embellish things and not give an honest review. And being that this salon has been around for years, I decided to give it a try. I found it to be very clean, a professional staff and saw that they use nothing but top of the line products. And being that I was driving all the way South of Atlanta, I was very pleased to find a professional salon that specializes in natural hair and I found them to be very patient with my natural hair. I was also glad to see that they have Assistants who co-wash, detangle and shampoo the hair, which means that you are not waiting for long periods of time to be serviced. I would definitely recommend this to all the Natural Hair Diva's like me; excellent salon!