I must say I was extremely disappointed by the service at Rick Case. I purchased a car as a cash deal ...it was not chump change. The car had 2 things that needed to be repaired, I bought the car back in for the 2 items to be repaired, i was given a loaner with no gas and when I picked my car up not only was it not completely repaired but the XM radio was turned off and there was a plastic piece that goes around the windshield missing. I called the salesperson and told him the car needed to come back. I went back up showed the salesperson the missing piece, advised him about the radio etc. I requested a copy of the Car fax and sheet that shows all the repairs we agreed, the form clearly states repair the bumper which was not done, I was advised that the car was not certified but 900.00 cash was paid for that , then i was told I needed to call XM and get it turned back on myself....but it was working until they "repaired" my car. My car had more miles on it when i picked it then i should have since they didnt need to do engine work just paint the bumpers and repair a gap. They GM was no help and was the saleperson was nice but no help. Once i told him that I was not going to agree with them about the car in front of my 3 year old, I would instead file a BBB complaint, the salesperson walked away and threw his hands up in the air. Just horrible service for a company that had to the nerve to write a book about Customer Service. Its sad that they had the nerve to tell me that repair said the car was missing the a part when i bought it in a no one noted it (because it wasnt missing) I paid for the car but had to leave it so they could repair it, then go back and pick it up, then bring it back for repairs, then go back since it wasnt fixed to be told they werent going to fix it and to call and get the radio fixed myself. Thanks Rick Case for nothing .
These guys are ELITE. They are going to love or hate me for this review.
I have a 1998 Volvo S70. If you have a Volvo and you want it fixed, (patched, repaired, band aided, or whatever,) take it to European Motor Cars. Jay is the MAN. He sincerely and genuinely cared about me and fixing my car throughout my entire experience. When I towed my car onto their lot he was IMMEDIATELY involved. He appeared right out of the garage as I walked to the office and asked about my car. He fixed my car. I then toke it home, screwed up while washing it because I hosed down the engine, and towed it back. JJ and Jay went as far as to correct me just enough to say, "Don't do that to your car". It was a "Yes, dad" moment.
My Volvo is seventeen years old with 148,000 miles, recently repaired, and running better than it has in years.
They made three (3) repairs to my car: replaced head gasket, heater core, and spark plug coils, to the tune of $2800. The head gasket repair is the bulk of the cost and includes a 36 month/36,000 mile warranty.
The entire crew showed they take tremendous PRIDE in what they do, which is far beyond Auto Repair towards (your) satisfaction.
Thank you, JJ, Jay, and the entire crew, for being so very generous.
AGAIN, if you have a Volvo and you want it fixed, (patched, repaired, band aided, or whatever,) take it to European Motor Cars.