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04/02/2016
By: Dwight D.
Sears Appliance Repair
The fellow dispatched to service our Sears Craftsman tractor, was very courteous, efficient, and accomplished the job in quick order. We got the same serviceman we had last year. He deserves a 5 star rating. We did, however, have an extraordinary amount of difficulty in arranging the warranty service we had paid for, and because of the way we were treated would seriously consider NEVER going into a Sears store again. It is a shame when the customer knows more about the product ($360/yr warranty) than those charged with administering the product. I spoke to at least four individuals with limited abilities to speak English, one who wanted to charge me a $149 for a service charge, one who was willing to cancel my warranty and send me a $50 gift card, another who I really never understood. I asked several times to speak with a supervisor, only to be transferred to another person that knew less about the issue, and had no solution I felt lucky that someone actually showed up.
01/11/2016
By: Tomika M.
Sears Appliance Repair
The Sears repair guy was able to come fix what was wrong with my heater/furnace the very next day after I called. He didn't take a long time replacing what needed to be replaced. I have used Sears once before now to fix my appliances and I will continue to use them. They always do a great job!
12/13/2016
By: Lynda P.
Sears Appliance Repair
The technician came for our yearly maintenance review on my 7 appliances. I felt it wasn't the best service as in the past. He did six of the appliances and then another tech came for the dryer. Why I don't know. Felt it could have been better.
05/15/2016
By: Melanie H.
Sears Appliance Repair
I liked how they keep you very informed about arrival time. Problem was semi solved can still use dryer just not at the settings I prefer. It does work properly
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05/22/2016
By: Tony G.
Sears Appliance Repair
The technician was courteous and diligent with the repair. Marty explained the issue that caused the problem.
09/03/2016
By: Lisa G.
Sears Appliance Repair
My yearly service on my washer and dryer was great, as always. The technician was professional and friendly.
08/22/2016
By: Dennis R.
Sears Appliance Repair
Technician was courteous and efficient. He diagnosed the problem right away and quickly repaired it.
Tips & Advices
Aftermarket replacement parts can be perfectly safe and reliable, but be sure to do your research. If replacing a more integral piece, such as washing machine’s water pump or a thermostat for a busted water heater, it might be best to purchase new.
Replacement parts generally come with warranties extending anywhere from 30 days to five years, depending on the original price, the nature of the fix and the age of the part itself.
If you’re seeking new parts repair companies will generally mark up their prices slightly--particularly at a major national retailer. However, used parts are typically discounted.
Cheaper used appliance parts can be found online or at many local, independently owned retailers, along with ecommerce sites such as eBay. Major retailers, however, generally limit their selection to unused, full-priced options.
Second-hand appliance parts are generally anywhere between 50-75% cheaper than new ones, but warranties might not extend as long and the parts may be less reliable or come with a shorter lifespan. Be sure to research the source of any second-hand parts to ensure the dealer is reputable and the part itself reliable.

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