Barnes And Noble Booksellers Locations & Hours Near Douglasville, GA -
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By: Deirdre C.
Heli Shop
The "Heli Shop" deserves less than one star. I have NEVER in my 40 years encountered such poor customer service. We bought our 13 year old son a helicopter. He had it less than one week, played with it 4 times, less than 20 minutes each time. He never hit anything with it or mishandled it in any way. It stopped flying after the 4th time. We take it back to the shop and ask for it to be fixed. Workers said ok, and that we would receive a call to follow up. ONE MONTH LATER, we had heard nothing and returned to the shop. Helicopter and our phone number were still sitting in the same place. We asked to speak with the manager/owner. He calls us and when my husband says hello, the manager/owner says "yeah, yeah what do you want." We ask for the helicopter to be fixed or exchanged and if that's not possible, a refund. This man literally cursed at us and said we weren't getting anything. I am a physician and my husband a retired US Marine, we don't need the money nor do we entertain drama. However we do expect respect. By the end of the conversation, his best offer is for us to pay to get the parts to repair something he sold us that was defective or clearly severely overpriced for the quality. We have all bought toys/things that were shoddy in quality but this man's reaction and customer service made the experience HORRENDOUS!!

Just a moment...