Lucky's food is actually pretty good, however, their service leaves something to be desired. Of the four times I ordered food from them, three times the order was received incomplete. On the last order, I spent TEN minutes trying to convey to the worker over the phone what I wanted, TEN minutes, and still the order was delivered counter to what I had ordered. Now, I can understand my order being delivered inaccurate if I had ordered a large, complicated or persnickety order, but I didn't. I [tried to] ordered two deluxe (french fries & salad) steak & cheese sub dinners. I was told by the worker taking my order that the restaurant did not offer the subs as deluxe, which was a surprise to me since I had ordered a steak & cheese deluxe the week before with no problem. Anyhow, I told the worker, "since you do not offer your subs as deluxe, just add two orders of fries and two salads." And I will reiterate this point, it took the woman TEN minutes, whilst never being put on hold, to input my order into the computer. Well, thirty-five minutes later my order arrived, with just the subs, no french fries and no salads. That was the last straw for me. I called the restaurant up and had them bring my money back. Three wrong orders out of four is bad business, and I will not order from them again until they hire some COMPETENT counter help. The phone workers there need to learn their menu and they need to familiarize themselves with the restaurants' computer software. Consistency in the restaurant business is one of the keys to success, and thus far, I have experienced nothing but inconsistency with Lucky's Restaurant, which leaves me wondering how long this restaurant will remain open.One note though, the delivery people were never a problem. My food always arrived timely and the drivers were always courteous. Indeed, the cooks and the drivers are not the reason for my dissatisfaction, rather, the ineffectual order takers are the reason for my decision not to order from Lucky's anymore.
This place has recently opened in Detroit. I have not really heard of it besides their new opening. I was intially quite intrigued by the "deep dish" chicago style pizza. I thought i would give it one shot to either make the deal or break it. I am very picky about cleanliess and staff behavior. And Gambino's really did satisfy my every expectation in the deep dish pizza. It is worth every penny. Other pizzarias charge triple what Gambino's is now charging their customers. I was in awe when i walked in to place my order, it has a great family seating arrangement that i did not expect. You and your family can enjoy their selection in the restaurant, and you can order to go. The staff was extremely curtious and nice every single time that i have been there. If you are picking up, i would advise you to call ahead so that their is no wait. But all in all, since my first visit, i have not yet ordered from any other pizzaria in the Dearborn/Detroit area. If you ghave not had the chance to try it yet. You are missing out. !
this place wont make it the next couple of months, i ordered the salmon burger and it was falling completely apart, i had to eat it with a fork! it wasnt all that tasty either, and the manager didnt care what we going on he just kept watching whatever game was on, and the only upside to this experience was our server Daniel, my family could tell he was doing whatever he could to better our experience, including speaking with his manager on 2 seperate occasions, before he finally deciding to peel his eyes from whatever game, to come speak with us. all in all, Mr. Gooden isnt fit to manage McDonalds, and this place would be better if more people like Daniel were hired, also the busser checked on us more then the manager, meant to catch his name. 2-stars only because of my server and busser, everyone else should be fired