They were sent as an area provider tow company through my insurance company's roadside assistance. Took the driver an hour to arrive, never called as stated, and when he showed up he never got out of the truck. After sitting there for about 5-10 minutes, I got out and went to the truck. Driver told me I had to pay $55 out of pocket labor fee in order to hook up my car!!! Had no clue what he was talking about because the insurance company told me everything was covered - considering I was only going 3 miles. Driver claimed they were the only provider in the area, so my request would be routed back to them if I tried someone else. Went back and forth with the driver, tried calling getting in touch with my insurer, and finally said I would pay it and follow up later. Driver attempted to run a credit/debit card on his cell phone, but I wasn't comfortable with that so I walked to an ATM two businesses down from where we were. Came back, less than 5 minutes, he left!!! Called my insurer, found it was BS! Company billed insurer for an additional service after dispatched - which wasn't needed, tow was covered completely, no out of pocket needed, multiple service providers in the area, and the company lied and said they left after 30 mins. because I was refusing service. Made a formal complaint...by the sound of it, they will no longer be a provider for this major insurance company. FRAUDS!!!