American Inn & Suites
5626 Douglas Ave, Des Moines, IA 50310
- Mon - Sun
Open 24 Hours
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I agree with Annielue about this business and wished I had seen her review before I started working for them - or I wouldn't have taken the position. They not only have been rude to employees, but I have also seen how rude that they have been to residents. When a resident asked for help or assistance, it was as if they had to go out of their way to help them. Isn't that what they are there for? Everything Annielue wrote is true, however, she left a couple of things out. First of all, this is supposed to be a hotel (extended stay) and isn't treated like one. At any other motel, you wouldn't hear a lot of noise, however, here you hear families screaming and running up and down the halls at all areas of the night. And the other problem is that they don't want to fix any problems here. We have mentioned to them over the last few months that we need certain things done and they still aren't fixed. They are always finding something 'better' to do. I would advise anybody who needed to stay at a motel, to go elsewhere. Even if their prices are a little higher, it would be worth it.
Since my stay at American Inn, I have been verbally mistreated and threatened by their unprofessional staff. The three main people who are the head of the office are the most unbelievablly rude and false people that I have ever met. They clearly do not have the capacity to realize that the way you treat and talk to residents there plays a role on how the whole establishment is viewed. Their obvious miseducation concerning the fine line between respect of residents and their own egos have been crossed time and time again. These same ingredients are the reason I did not enjoy working there or my stay there at all and why lawsuits are created. The fact that no one is able to talk to the boss directly is the one they daily take for granted. I intend to make public and inform everyone I know about the way they abuse their authority. I wouldn't suggest anyone anywhere to go there. I am completely dissatisfied and believe they all should be fired immediately.
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