Reworked an improperly, not up to code, gas line in the attic to the central air conditioner-heater. Removed the ancient soft water loop, venting, and the gas line in order to move the gas water heater back into the corner of the garage after removing some cabinets. Replaced gas venting for hot water heater which also was not up to code for 20+ years. The Denver plumber that came out cordinated all work with roofing contractor.Although this is a story about gas line plumbing, it begins with a new roof. After19 years in our Denver home, we finally went to replace our 27 year old cedar shake roof and while the roofer was giving us the estimate they discovered that the handyman who had converted an electric cooktop to a gas range a few years back had rerouted the heater gas line and it was not up to code. The Denver roofer would not replace the roof until this was made right. They also noticed that the gas hot water heater was not vented through the attic to code. So we went to online to find a gas plumber in Denver. John from Einstein Plumbing came out almost immediately to look it over and we decided to ask for a couple of more items, including moving the water heater back in the garage a few feet (it had been in front of a cabinet we removed,) removing the soft water loop at the same time, and adding a line into the back yard to convert my propane grill to a natural gas grill. The estimate for this work was $1,100. John and Einstein Plumbing scheduled the work almost immediately, moving the water heater and simplifying the plumbing and setting up the attic gas line appropriately in our 115 degree July weather. He did it so everything was capped off waiting for the old roof to be removed. John was very courteous and professional, explaining what needed to be done and doing it with speed and quality. He had to wait several weeks to complete the job to meet the roofer’s schedule, but the office staff stayed in constant contact and was more worried about coordinating the work with the roofer than getting paid for the part that was already done. John came out to move the vent through a jack in the roof, but the roof took considerably longer to remove than we thought, so I turned off the gas to the water heater and allowed John to get as far as he could without actually having the roofer to the point they needed to be. This was all work done late in the morning on a hot humid late July day in an attic that intensified that heat. The next day when the roofer was finally ready, John came out and finished the work. In the end, the meter proved too small to hold the additional gas line to the barbeque and the final cost wound up at $950. This was $175 higher than the original estimate for the components of the job John was able to complete. We were happy with the final cost because Einstein Plumbing and John had to come out to the house several more times than originally planned and the roofing job was much more complex to coordinate. We have had a lot of work done on the house this summer, all with great Plumbers in Denver and every job proved more difficult due to some jury-rigging by the previous Denver Coloardo home owner. The plumbing was not exception, but now we know it is done right. All-in-all we were very pleased with service, responsiveness, quality, and willingness to coordinate with our other Denver plumbing contractors. We will use Einstein Plumbing again in the future and are planning on calling them back as soon as the gas company changes out our meter for a larger one.
We used Einstein Plumbing a couple months back on what ended up being a costly plumbing repair job to our home just outside Denver, Colorado due to some tree root damage to the pipes. Having an older home, they recommended we camera the Denver plumbing lines and we paid significantly for this service, to the tune of 500+ dollars. The initial job was completed, but much more expensive and time consuming than we were originally quoted. When it comes to home repair issues these things can happen. We felt that we were paying a higher premium to work with a reputable company based on their reviews and the plumber was courteous and knowledgeable. Flash forward to yesterday, we checked our camera video to help identify a related issue for our ongoing Denver home renovation. Our general contractor requested to see it and so we pulled it up on the computer. Imagine our shock and horror when the DVD was completely blank! We tried to open it on another computer hoping it was some kind of glitch but nope - still blank. Our Denver contractor told us he's actually seen this happen to a lot of people with various Denver plumbers through the years. We were furious! After all, we paid a high price tag to get the best service possible. Surely, we figured Einstein, being a reputable Denver plumbing company, would either have stored our DVD on a backup system or they would re-camera the lines for free since this was their mistake. Well, my husband called today to let Einstein Plumbing know of their error and request support. My husband was dismissed and told by their plumber repair person that, "Sometimes it doesn't get transferred to the disc properly, sorry." My husband then asked them to come out and re-camera the lines because this was already a service we paid substantially for and need the documentation for renovation and re-sale purposes. He was told a Denver plumbing manager would need to be called and we would get a call back. Later in the day, the same service person called back and told my husband per management they will not re-camera for free and they would charge us full price. Then, he proceeded to blame us for their mistake claiming we "probably demagnetized the disc." Seriously?!! Obviously we kept the disc safe in its protective cover. So, basically they tried to deflect ownership of their error by putting all the blame on us. My husband assured the denver plumber service worker the disc was stored in a safe manner. The service workers just shrugged him off and offered nothing in the form of remediation. In short, the company took no accountability for their mistake, blamed us, and have refused to rectify their error. As it stands now, we will contact Einstein plumbing again, request to speak to a manager and try to get this mess sorted out. Update to follow. Word of advice: If you get your plumbing lines camera'd by any plumber just make sure to watch that DVD the very same day so you don't end up with a blank $500 DVD!
I received multiple quotes from a few local Denver plumbing companies and Einstein's pricing was right in alignment with all others. The reason I chose Einstein Plumbing was based on the initial quoting process...John came out and walked me through a variety of issues I was having and thoroughly explained the possible root causes.I had a bad pressure regulator, a drippy shower head and 2 toilets that "ghost flushed" (would flush at random times and waste water). In consulting with John he quoted all 3, but recommended that we start with the dripping shower and pressure regulator, and see whether replacing the pressure regulator would fix the ghost flushing. Since my water pressure was really high, he thought that may be a reason for the ghost flushes but if not, would have to rebuild the toilets.All other Denver plumber companies automatically assumed a rebuild was needed.John and Daniel came out and worked quickly. They were done in about an hour. As it turned out, replacing the pressure regulator fixed the ghost flushing, which saved me hundreds of dollars in an unnecessary rebuild. I highly recommend Einstein for any plumbing needs.