06/22/2015Appliance Factory & Mattress Kingdom
Potential disaster averted. I agree with a previous reviewer that it is difficult to get a human to answer the phone in the Delivery department. I tried unsuccessfully over a 12 hour period. When I finally reached a human my worst fears were realized; I was not on the next day schedule for delivery of my refrigerator as promised. Furthermore, they didn't seem to be able to locate my refrigerator. I called the Evans store in near panic since needing a working refrigerator is pretty much of a necessity, especially in this heat. Luckily for me Richard, the store manager answered the phone. He immediately gave his attention to finding my refrigerator and making certain the refrigerator was delivered Friday, as promised. In addition, I asked him to be certain he sent qualified installers because I really was not willing to put up with one more snafu. The installers, John and his assistant, Tom were knowledgeable, respectful of both my husband and myself and most importantly our home. They were pleasant, thorough and a joy. I truly appreciate Richard's successful and professional handling of the problem and profoundly appreciate John and Tom's skill and abilities , kind and respectful demeanor and thoroughness. As someone who was never going to set foot in this store again, Richard, John and Tom have convinced me to make this my first stop when I need an appliance or accessory.
My fridge finally died on 4/21/13. I did some quick searching of the area and found two main repair companies; A+ Appliance Service and "Big Mike's". Big Mike's had a professional looking website so I sent them a web request; it's two weeks later and I'm STILL waiting for a call from them (which I no longer need, thanks Dan!)After waiting 2-3 hours for a callback, I got fed up and left a ticket with A+ Appliance. Dan calls me back within the hour, has me check the freezer for frost and immediately knows exactly which part failed, how long it would take to fix and quotes me a complete cost on the spot. We made arrangements for an appointment the following day, at which time Dan later texts me to see if I can be available sooner 9:00AM, to which I agree. Dan shows up at 8:40AM the next morning with part in hand, has my fridge completely up and running by 9:35A and I'm at work no later than noon.Total food loss: $80, Dan saved me! Anyone who needs repairs on a major appliance, CALL DAN NOW!!! His website looks very basic, it's not as fancy as GE or other professional sites, but his service and pricing are superior to both. I expected to pay $400-500 to repair the fridge, it was half that. Thanks again Dan!
Being new to Colorado and new homeowners, we didn't have an established list of repairmen to turn to when our fridge stopped working last Easter weekend, so we opened up the phonebook and started calling different companies. Dan was the first person to return our call. He gave my husband some things to try over the phone, but in the end, had to come out. Within an hour he was here and quickly got the fridge working again. Today was the second time that we have turned to Dan to come to our rescue to fix our fridge, this time being an unrelated issue to the last. Both times have been positive experiences. It only took a quick phone call and within a short time he was here and the fridge fixed! He is extremely knowledgable of the various manufacturers/brands and is upfront and reasonable with his costs associated with his service. The first time he came to repair our fridge, he needed to go get a part but was prompt in his return, but today he had the part on his truck. Both times, he has provided a one year warranty on the repair. When future appliance issues occur, we will turn to Dan time and time again without hesitation. A+ Appliance Service is exactly what you get with Dan!
There was a minor manufacturing defect with my headphones which most people probably wouldn't have been able to hear. Even if they could, it would have been considered insignificant. With one phone call, my salesman stepped up and exchanged the item without hesitation, and without even having heard the problem. He then worked with his team, who went out of their way to accommodate me through the exchange so I wouldn't have to send my headphones in and be without while waiting for a replacement. Smooth, red carpet service all the way! I felt they had an appreciation for, and knew how to cater to a critical audiophile clientele. And I never even stepped foot into a store; my entire purchase and exchange was all done by phone and email. Imagine the service I would have received had I come into the showroom! Impressive! ListenUp, you have my business from now on!