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01/15/2016
By: Ashley H.
Kitchen & Bath Design Works
Anita and her partner were absolutely amazing and very helpful ! The design Anita came up with for my kitchen was excatly what I was looking for , she made the experience of picking out the cabinets and countertops so easy . The products that they offer are beautiful and they have so much to choose from . Also it all came in on a very timely manner ! The contractor that they had put in the cabinets and countertops Scott Besaw tho is a completely different story ! He is very unprofessional , he communicated my text message and dosent even give a invoice he just expected a check to be written out right away ! He installed the kitchen cabinet hardware unevenly my knobs for the pantry cabinet doors are very noticeable. I have a slide in range oven and he cut the " hole " out wrong to where the stove doesn't fit properly and there is a gap in the back of the stove that you can see down , when a slide in is supposed to fit flush to the countertops of all sides . He cut the backslash of the main countertop to " reduce " a gap inbetween the countertop its self and the wall but his cut job was VERY uneven and it was 1 1\\2 Inc thick in some spots and not even 1inc thick in others . I tried reaching out to Scott and didn't get any responce. My grandfather who also questioned his work ended up being able to reach him to discuss the job and Scott was very defensive like anyone else would be and tried to explain his actions but my husband and I were still unhappy . We had another professional come in to give his explanation because still haven't heard anything from Scott and he advised us to take the pictures into the business. So that is exactly what I did , the ladies again were so helpful and listened to my concerns they even came to the house to look it all over themselves. After seeing the poor craftsmanship they reassured me that this will all be fixed and they will get into contact with Scott . After he had to come and look for himself they all agreed with me that the countertops were put in wrong and poor so they only way to fix it would be to start over again with new countertops and Scott would have to eat the cost ! So not only did I have to have my kitchen torn apart for the 2nd time and a plumber to hook up the sink for the 2nd time but my 70 year old grandfather had to help assist the " redo " project ! The cabinets were a gift from my grandparents and Scott never spoke with me and when he contacted to set up the time to come start the do over he spoke with my grandparents because " they were the ones with the money " that's excatly what he said !!!! Technically I still to this day have not heard back from Scott to all the times I reached out about the work he did at my home ! I was very upset with him and his work but very content with the quality of the countertops and cabinets themselves and the customer service we received from Anita ! I would highly recommended kitchen and bath design but highly recommend requesting someone other than Scott Besaw !! Sorry for this review to be so long I just wanted to tell my story to possibly prevent someone else to go through the stress and disappointed !!!!
Tips & Advices
  • Are you licensed and registered?
  • Are you insured and bonded?
  • How many years have you been in business?
  • What, if any, professional associations do you belong to?
  • May I have a list of references?
  • Do you offer a written warranty for your work?
  • Will I need a permit for this work?
It is important to have a written warranty for any work or repairs done to the plumbing in your house, especially if it is a major repair. Look for a professional  who is willing to  stand by his or her work.
Before you hire a plumber, contact their past customers if you're able to. These people can be a wealth of information if you ask them the right questions. Pose the following queries to these former patrons when you get the chance:
  • Were you pleased with the work done?
  • Was the project completed on time?
  • Did the plumber give you a written warranty and guarantee his or her work?
  • Were there any unexpected costs that arose?
  • Would you hire this plumber again? If not, why?
A permit provides added assurance that the work is done correctly. Having this in place means an inspector will check the work your contractor or plumber does to ensure he or she did the job correctly. If you plan on putting your house or commercial building on the market, a real estate agent and prospective buyers will want to check any large work you did to make sure it was done properly.
A trustworthy plumber will have both commercial liability insurance as well as be bonded. The insurance and the bond protects the plumber from paying for any damages made to your house out of pocket. Having professionals that carry both of these policies can protect all of you from any mishaps that could occur while they work on your building.

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