I chose this complex to sign my lease last year because of its location, accessibility to public transit, private security, etc. My only problems during my time here were with the management, and there were so many that I felt the need to create this list of reasons why you should never sign a lease here:They misrepresent units to prospective tenants, then won’t make all repairs promised to the unit after a tenant in dissatisfied. When I moved-in floors had to be redone, baseboards had to replaced, repainting of furnishings, etc. Despite my move-in conditions, which I took photos of, they also attempted to charge me $700 in damages upon move out.They purposely do not charge a security deposit upon move-in. Instead they charge ~$400 in administrative fees. Then when you move out, they don’t follow Georgia law to notify of you charges, and instead send your account to collections without providing you with a copy of the bill. I’d honestly prefer to give a $400 deposit and not get it back, than to have false charges applied to my credit.They tried to over-charge me for utilities within my first month of lease term. It took about 10 days for me to get the Georgia Power turned on in the unit. I received a bill for $150 from the management company for those 10 days of service. Until I INSISTED on seeing the original bill from Georgia Power, they pursued me for that $150 before finally sending me an accurate bill of ~$72. I will note that although apartment complexes can charge a variety of fees, it is ALWAYS illegal for them to overcharge for utilities.They’ll lie to you about your unit’s condition and won’t move you despite obvious problems. There was a mold spot in the ceiling of the laundry room that they insisted was not mold. My multiple requests to be moved to a new unit were denied, they instead submitted a work order and came a ‘treated’ the spot. Eleven months later, upon move-out, the spot had regrown. The health implications behind this particular problem are troubling.Phese are my major issues with the company, some of which are still being resolved. Please don’t sign your lease here, it’s not worth it!
I have lived at Jackson square for almost two years now. Initially the management was terrible. But about six months into my first lease management definitely changed for the better. However this past weekend, both my neighbor's truck and my vehicle were broken into, vandalized, and tires were stolen. I'm smart enough to know that these things happen anywhere and I hate to speak badly about the whole property. However, given the fashion of how the vandalism and theft of 8 20 inch tires occurred in a gated community with a supposed courtesy officer, I have a strong suspicion that one of the staff had some involvement. I attempted to contact the office the day of the incident but no one answered the phone. By now I would have at least expected a courtesy call from the property manager. Overall its a great location at a great price, but if you choose to live here I would definitely invest in some auxiliary security. The neighbors are also friendly and up to this point I have had a good relationship with management.