I brought my mom's 2010 Kia Soul in for service on January 26, 2015. I was here when the service department opened. At that time, the windshield washer fluid would not spray, the rear speaker was making a popping noise, and the sunroof would not open properly. After I sat here (because I am here in the lounge waiting again right now) until nearly 2 o'clock, I found out that there was an issue with the service plan that I purchased here at LaFontaine. My service advisor made some calls. I made some calls. It was then determined that the vehicle had to remain over night because it had to be "inspected" and that wouldn't take place until the next day. I was given a ride home.For two days I was told that the inspector hadn't come out yet. However, my call to the warranty company discovered that the inspector had been out that morning. I was then told that the inspector was here then. Needless to say, the sunroof had to be further broken down for further inspection. It was finally determined that the issue would be covered and we had to wait for parts.In the midst if this, I was given a loaner vehicle that they didn't authorize my mother to drive. I had to go out of town so my mother began calling daily to find out if her car was ready - to the point where I told her to stop calling.When it was all said and done, the car was supppsed to be ready for pick-up. At that point, the tech discovered that now the speedometer is not working. It was working when we brought it in. Now we had to wait for that to be repaired. This took almost an additional week to take care of.So I get the call on February 26, 2015 that my mom's car is finally ready to be picked up. I send my mother up here to get her car. She's estatic because when I bought her this car in November, it was exactly what she wanted, but for almost a month it's been out of her possession. She gets up here to retrieve her baby and THE WINDSHIELD IS CRACKED - all the way across. It wasn't like that when it was brought in, and mind you, she hasn't seen her car in a month so you can imagine her frustration when the explanation was that the crack started from a chip in the windshield. Needless to say, because it was in LaFontaine's possession, the windshield will be replaced at their expense. She was told that Safelite would be coming to the house to get the vehicle. Then there was a change and the vehicle needed to be brought in, which brings me to why I am here now. I brought her truck in before 8 a.m. expecting that Safelite would be present between 8:30 and 9. It is now after 12:00 and I am still here and the vehicle is still sitting waiting to be repaired. When I inquired, I was told it would be about 45 more minutes before they would even arrive.I just wanted to take a moment to express my disappointment with this repair experience. By coming to the dealership, especially this dealership that is so widely known, our expectations were very high. We have truly been let down and really feel like there is a complete disregard for the value of our time, especially mine since I am the one who sits and waits. My household has another Kia vehicle that we purchased here. This experience has made me think twice about having it serviced here.
I purchased my vehicle from a Hyundai dealership in Troy, MI this past summer. I was driving down I-75 on 3/22 and there was a bumper in the road that I could not avoid. It ultimately cut open my fuel tank and Hyundai roadside assistance took my vehicle to La Fontaine, which was the nearest Hyundai dealership to where the accident occurred. Unlike my Suburban Hyundai in Troy, La Fontaine has been a terrible experience. The service has been poor and the worst part about it is that they lied to me as to when my vehicle would be ready. My car was towed in Friday night. I called the dealership the next day, Saturday, and was told that they would not be able to do an estimate until Monday. I received a call Monday afternoon and the estimate was $1300. I approved it and was told they would call me with an ETA; however, I never heard from them. I called them Tuesday, Wednesday and Thursday to get a status on the vehicle. I was then told on Thursday by Tony that the car would be ready Friday, March 29. When I called Friday, I was informed that the part has not even been ordered. Because it was a gas tank that they needed to replace, it could not be expedited via air freight. I was then told that the part would arrive by Wednesday (4/3) and Ken, the Service Manager, called me to advise it would actually be Thursday. I then called him Thursday and he called me back saying that it did not arrive until later that afternoon and he wanted the extra time to get it right and would have it ready for Friday morning. I asked him for a discount and he told me he would get with the parts manager and see what they can do. I then called him this morning, April 5, and was told my car was ready and the total was $1162.14; they only took off $137.86 for an extra week that my vehicle was in their repair shop. I expected the bill to be closer to $1000 for the inconvenience of the delay, the misrepresentation of when the part was actually ordered and the lack of a loaner vehicle while the car was there for two weeks. Not only would I never go back there again, but I would not purchase from any La Fontaine brand dealership.
12/29/2015Platinum Financial Auto Sales
I bought a used Subaru at Platinum Auto Sales today. I am very pleased with my car, they were superior in handling the paper work, and I was in and out within 30 minutes. ( pd cash ) . The car was cleaned up inside and out, and they even assisted with the workings of the CD player. (( I had never used a tilt player ))- They filled up the gas tank, (almost full) and pulled the car to the front door. Every little bit of kindness goes a very long way!! I took the car to the garage afterwards to check all fluids, he said nothing was needed, all fluids were full and clean!! I did replace the wipers, just in case. But in all aspects, I felt I got a superb vehicle, a good deal, I love my car.....and would highly recommend Platinum Auto Sales in Dearborn any day. Lana D. 12-29-15