I've visited this hookah bar on multiple occasions in hope that they would improve the many flaws that plague them. If you are a seasoned hookah smoker like myself, you may be disappointed by the sub-par bowls that are packed incorrectly.The overall decor in the place is actually very well thought out and compliments the hookah culture very well. Except, this may be hard to notice as your ears are blasted by gangsta rap music.I thought I was paranoid when I noticed this the first time, but after multiple visits with different guests, I confirmed that customers of middle-eastern descent get somewhat better customer service. In an attempt to debunk this observation, I once asked for a decent hose and a larger tobacco bowl as I noticed a few tables seated with regulars had them. I was informed that they only had 1 type of bowl even though the contrary was evident. The only luck I've had was in getting the coco naro coals instead of the nasty insta-lites.In hopes that the owner reads this review, I may offer some advice towards improving their establishment:-Treat all your customers the same. Your business will not expand from regulars alone-Dispose of those cheap plastic hoses that leak and degrade the overall experience.-Invest in better bowls, the cheap clay bowls are not working for you.-Play a more neutral music at a more social-friendly volume. A good rule of thumb is that its loud enough that it drowns out people across the room, but not the person sitting 3 feet across from you.-Train your hookah packers properly. Pack the bowls loose enough for a good draw, but tight enough for a thick and flavorful cloud of smoke. Do not pack the shisha so close to the top of the bowl as this causes the shisha to burn regardless of how often you rotate the coals. The quality of the tobacco is fine, but the bad packing skills resulted in bowls that were mediocre at best.1 star for the patient waitress1 star for the decor.