07/08/2017Gary Yeomans Ford Lincoln
I had a recent issue with a corroded battery terminal that put me in a major bind. The terminal was so badly corroded, I could not take a chance to wait to have it repaired, and because of the July 4th holiday, I had a very small window available for the repair to be done because I absolutely had to have a reliable vehicle following the holiday for the remainder of the week. I originally tried to get in touch with my local Ford dealer, literally down the street from me, but their service folks would not even answer the phone. I even left a message after 4 attempts and they never returned my call. So, I tried on Sunday to go to a chain repair place, and they wanted an astronomical sum for the repair, which they informed me of at lunchtime on Monday. Enter Gary Yeoman's. I spoke with service advisor Chuck, got a price and labor estimate, and with the 4th of July holiday the following day and the need for my car the day after, I begged him to let me bring it over that day. I didn't even really have to beg as he told me to bring it right over. I got it there at 2:30 and they got me out in a couple of hours. During the time I waited, service advisor after service advisor came in to update other folks as to the status of heir vehicles, and more than once. I found this attention to the customers to be quite impressive. Kudos to Chuck and Gary Yeoman's for their most excellent customer service culture. I will NEVER take my Ford anywhere else. Thanks again!
04/02/2013Gary Yeomans Ford Lincoln
Sales Rep., Peter J. Cotton, at Gary Yeomans Ford Dealership, was such a pleasure to work with. Mr. Cotton was extremely courteous and very knowledgeable about the products and services available in regards to my purchase of the 2013 Ford Focus. Mr. Cotton, throughout the entire process, required to obtain the vehicle, was exceptional. I WILL DEFINITELY REQUEST/RECOMMEND MR. COTTON AND GARY YEOMANS FORD DEALERSHIP WHEN THE TIME COMES FOR ME TO PURCHASE A VEHICLE IN THE FUTURE, AS WELL AS TO FAMILY AND FRIENDS INQUIRING ABOUT PURCHASING A VEHICLE.